Good out-of-the box capability but we feel the company is lagging in development
What is our primary use case?
We're a managed service provider so we monitor customers and their networks and infrastructure and we're their support. We're a customer of DX and I'm a services infrastructure architect.
Pros and Cons
"Great out-of-the-box capability."
"The company has not kept pace with developments."
What other advice do I have?
Cloud vendors have expanded their services and features and functions within their own platforms. Having to rely on a third-party to keep pace with that development cycle has proven rather disappointing. That's why we're looking for a tool that has the capability to enable us to extend the tool on our own, if we choose to. I don't think I would recommend this product. My issues stem from the turnover between companies that we've experienced in the last 10 years. The continued development of the tool has not been great. I think they've become lost in their tracks. I would rate this solution a…