Google Vault Room for Improvement

Swapnil Dassi - PeerSpot reviewer
Sr. Google Ckoud Engineer at Persistent

One thing I've noticed is that it splits the data files into multiple parts, like the PFT files. For example, when there is a large data size of any account, the backup process splits it into many files. This can be confusing and not very efficient when trying to manage the backups. It would be better if the backup process creates one or two files instead of numerous smaller ones. It should be easier for the admin to manage the data and perform imports or uploads to other accounts.

So the backup solution should be more streamlined and provide options for easier data management and import/export processes. There is room for improvement in this aspect. It would be great to see enhancements in this area to make the backup process more user-friendly and efficient.

Another area of improvement is support. Earlier, Google support used to be very attentive and responsible, but in the past few months, I've noticed delays in their responses, not only related to Google Vault but also to other products.

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Jolier Partosan - PeerSpot reviewer
IT Administrator at FRONTEO USA

My personal opinion is that Google Vault could improve if they could have a similar version to Microsoft 365 where you can have an eDiscovery manager account. With this, you can separate a regular person from an organization and just transfer the specific files. For example, you can pull out the data from a specific employee via email address. Google Vault does not have that feature. Currently, you only have the option to give a forensic examiner have access to it.

In the next release, I would add a project manager to take care of the eDiscovery side of the solution. I would have built-in support of a PM who would take care of things like litigation. Instead of chasing after a lawsuit or litigation and chasing additional lawyers, I would like to have support from their side, so I can focus on my business.

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Digna Rivas - PeerSpot reviewer
Service Desk Specialist (L1 Plus) at Electric AI

The interface itself is very user-friendly, so unless you're not familiar with the tool, you might find it a little bit difficult to navigate through the terminology and or what needs to be done. 

So, when doing a search, perhaps in some instances when you use terms, the information is not very precise in the sense that I'm not getting what I'm looking for. And in some instances, the information, not all the time, but in some instances, it might not be accurate. For example, when doing a search, if you use too many terms, it might not return any results.  

In future releases, I would like to see an additional feature. When it comes to Drive, the search information is not always complete, or you don't have the option to search data individually per user, or at least not the last time I checked. So I would prefer that feature to be available to be able to get access to each individual user's Drive data.

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Buyer's Guide
Google Vault
March 2024
Learn what your peers think about Google Vault. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
Swapnil Dassi - PeerSpot reviewer
Sr. Google Ckoud Engineer at Persistent

Although it does a good job of searching through data and exporting it, I feel that Google Vault should have more export options available to the user. As a reseller, our customers demand a lot from their Google products, and exporting is one area where there's a lot of improvement needed.

For example, in some cases our customers want to export their Gmail data so that they can transfer it to a new Gmail account. Unfortunately, Google doesn't offer this kind of option, so there's no way to do this migration directly. Instead, the user has to download their exported data from Gmail in PST format and then use a third-party tool like GAMME which is able to move the PST data to another Gmail account. In an ideal world, this step shouldn't be required, and the data should be able to be directly uploaded. There should be no extra migration steps or setup needed for this process, in my view.

As for the interface, I suppose there is room for improvement here as well. To be clear, the interface is very basic and easy to use, but the dashboard could show more information to make it more usable. As an example of what I would like to see for the admin user, it could show how many exports have been done in a certain time frame and which admins have performed searches or other actions in Google Vault. So all the things an admin would want to know quickly should be right there on the dashboard. I think this would make using Google Vault much more convenient.

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Mo Fota - PeerSpot reviewer
IT Manager at Supercar Blondie Social Media FZCO

It would be great if the product had the ability to export email results directly. Currently, Google Vault offers a print option only if it can export in an email format. The sharing of access or better access and permission for different email archives needs to be made available in the product, as currently, it is one of the areas of concern in the product.

Google Vault lacks speed. In the future, Google Vault could be faster.

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UV
Support Engineer at a manufacturing company with 11-50 employees

It would be nice if Google would let us download the data in different formats. It would be nice to have formats like Excel or Word.

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AshirbadDasmohapatra - PeerSpot reviewer
Lead Engineer - Work Modernization at Searce Inc

Google Vault needs to improve its data export timing because sometimes, it takes a very long time to export the data.

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TE
Information Technology Manager at Powercomm Construction Inc.

The knowledge base is not as in-depth as it should be. The product offers a lot of functionality, but not a lot of people know about what it can do.

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KW
Forensics at a university with 5,001-10,000 employees

The price of the solution could improve and the search could be easier.

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AG
Software Analyst Engineer at EPAM Systems

eDiscovery could be improved. It's used for searching, holding, and exporting data for Vault and I believe it should be updated. They could maybe provide a little bit more information and an easier way to retain that information. I'd like to see something more friendly for our customers. As a technical engineer, I can understand some of the things that Google Vault shows, but if a customer doesn't have a technical background, it would be difficult for them to actually know what it does. 

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MA
Google Workspace Expert at Freelancer

Searching could be improved. There's a lot of limitations when searching with Google Vault.

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Buyer's Guide
Google Vault
March 2024
Learn what your peers think about Google Vault. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.