Google Vault Room for Improvement
Although it does a good job of searching through data and exporting it, I feel that Google Vault should have more export options available to the user. As a reseller, our customers demand a lot from their Google products, and exporting is one area where there's a lot of improvement needed.
For example, in some cases our customers want to export their Gmail data so that they can transfer it to a new Gmail account. Unfortunately, Google doesn't offer this kind of option, so there's no way to do this migration directly. Instead, the user has to download their exported data from Gmail in PST format and then use a third-party tool like GAMME which is able to move the PST data to another Gmail account. In an ideal world, this step shouldn't be required, and the data should be able to be directly uploaded. There should be no extra migration steps or setup needed for this process, in my view.
As for the interface, I suppose there is room for improvement here as well. To be clear, the interface is very basic and easy to use, but the dashboard could show more information to make it more usable. As an example of what I would like to see for the admin user, it could show how many exports have been done in a certain time frame and which admins have performed searches or other actions in Google Vault. So all the things an admin would want to know quickly should be right there on the dashboard. I think this would make using Google Vault much more convenient.
The knowledge base is not as in-depth as it should be. The product offers a lot of functionality, but not a lot of people know about what it can do.View full review »
Martin Aisle Serrana
Google Workspace Expert at Freelancer
Searching could be improved. There's a lot of limitations when searching with Google Vault.View full review »
eDiscovery could be improved. It's used for searching, holding, and exporting data for Vault and I believe it should be updated. They could maybe provide a little bit more information and an easier way to retain that information. I'd like to see something more friendly for our customers. As a technical engineer, I can understand some of the things that Google Vault shows, but if a customer doesn't have a technical background, it would be difficult for them to actually know what it does.View full review »