GoToAssist OverviewUNIXBusinessApplication

GoToAssist is the #13 ranked solution in our list of top Remote Access tools. It is most often compared to GoToMyPC: GoToAssist vs GoToMyPC

What is GoToAssist?

Radically Refreshing Remote Support
Faster, Frictionless, and Better Than Ever
Keep customers and remote employees on-the-move with a remote support experience that’s better for both agents and end users alike. With GoToAssist, it’s easier to resolve issues fast and without frustration, to get customers and employees back to doing what matters.

Buyer's Guide

Download the Remote Access Buyer's Guide including reviews and more. Updated: September 2021

GoToAssist Video

Pricing Advice

What users are saying about GoToAssist pricing:
  • "It's very inexpensive. The seats are $25 monthly apiece or something. There aren't additional costs that I'm aware of."

GoToAssist Reviews

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CEO at Computer Design Center
Real User
Top 5
Has the ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system

What is our primary use case?

We're an international help desk for companies, all primarily from a certain location. We're able to quickly log into anyone's computer using GoToAssist. We're also able to set up unattended sessions that allow us to get into computers immediately, whether the person is actually there or not if there's something that we need to do, which is especially helpful with servers.

Pros and Cons

  • "The ability to change the way that the client works to a service so that we can get a little bit deeper into the operating system, as opposed to just an app running is the most valuable aspect. We also like the unattended sessions. Those are probably the two most important things to us. It's important because we can't do certain things when it is just an application running."
  • "If they included some sort of monitoring system for managed services so we can have it all in one package, that would be helpful. There are managed services solutions that allow us to remote into the computers, but a lot of them have too much overhead. Usually, the remote connection is not as simple and as fast and cannot be run as a service."

What other advice do I have?

There's really no implementation strategy. You just buy your licenses and start using it immediately. There's nothing to deploy. There's nothing you need to do. The biggest lesson I have learned is that there are software applications out there that work exactly the way the vendor describes them, which is not always the case. That's nice to see. Most programs, operating systems, virtually, any program you can think of, you have certain problems with some incompatibilities. This is just something that we really don't have a problem with LogMeIn. I'm not sure it works with Apple yet. Maybe…