The solution works very well, I do not have any problem with it at all. The only problem is they have more than tripled their price in the last three years over what they used to charge. A price reduction would probably be warranted as I am not getting three times the service.  

My husband uses it too and he agrees that a price reduction would be the only thing he would be looking for. The vendor more than tripled the price in the last three years — so it has doubled and then doubled again. They have just kind of gone through the roof when it comes to pricing and I think that they are justifying that because of the demand.  

This solution requires that the PC is "on" in order to reach it remotely. If the PC is hung then it requires a reboot.

Integration could be improved. I'd prefer if the solution could integrate with our support and report tools as well as our timesheet reporting.