I feel that the platform in terms of its use and feel is a little rusty, more could be invested into the look and feel of it. The registration form is somewhat basic and it seemed to me that the UI was quite weak and felt very generic for us.

There's not a lot of customization potential on the back end, so we sidestepped that by having people come onto our platform and running the actual video part through GoToWebinar on the day of the event itself.

Some of my friends also use GoToWebinar to collect clients for affiliate marketing. In those cases, they found some features were missing with respect to some of the competition. And the worst part is the price.

The chat window and using polls is easier in Zoom compared to GoToWebinar. Making it simpler and easier to publish polls on the fly would improve the solution.

It's a little pricier than the others. They could make it a little cheaper.

The user interface is a little bit complicated and needs to be improved. Not every feature is on display. If you have to give someone training on GoToWebinar, it's always an hour for them to be able to go through the features, whereas with other platforms, everything is on display and easy to see. For example, the question section for an instructor is quite hard to see and difficult for them to keep up with the chat that is happening versus other webinar solutions. A better interface would improve this.

The sharing of cameras is limited to meeting organizers.

Technical support needs to be improved.

The price of this solution could be a little cheaper.

In the future, I would like the option to have a post-session survey on the session, as opposed to only on the event.

I haven’t looked at the recording and storage features lately. We record with Camtasia so we can do some basic editing and adjust audio as needed. We then share the recordings on a SharePoint site. 

GoToWebinar would be improved with the inclusion of support for video endpoints.