I have not used the support from Grafana.

The department where we worked has used support. We had to collaborate with Grafana since sometimes we were applying some solution that was not working. The logs were not coming and there were some errors. We had to open tickets and deal with the supplier to resolve the issues.

From my experience, when dealing with Splunk, for example, it's a big company and sometimes I have to deal with people that have no knowledge. However, with Grafana, we don't have that issue. They are good.

The customer support team of Grafana is available for the enterprise and pro versions. However, there is a vast community of Grafana users, and if you require any help, you can post your query, and you will undoubtedly receive an answer. Most likely, your question may have already been asked and answered in the community forum, so checking there first is worthwhile.

For open source, Grafana does not have technical support. It has an open forum where you can post your questions, and they will respond to you. However, their response on the open forum was good. Being an open-source solution, having a big community to support is an added advantage compared to other tools.

The team that is implementing the solution has relied quite a bit on the support and forums, and so far, it has been helpful. So far, we are satisfied with the level of support on offer. 

I did not use Grafana that much as it was a built-in application of the company I worked at.

I have never needed technical support. 

My company has the open-source version of Grafana, so it gets support from the community. The community support is good.

Technical support is fine. They have been helpful and responsive. 

I've not contacted them.

We haven't bought technical support and haven't dealt with their customer service agents.

I have always used the online forums or the internet to find information related to the product. I have not contacted the tool's technical support.

We have good technical support. 

I refer to the solution's online documentation in case of technical errors.

As Grafana is involved with the DX APM, we used to reach out to the vendor about any issues on the Grafana related to the DX APM. They had good expertise on Grafana and helped us a lot.

We have raised a lot of tickets, and they respond fast. I rate the technical support a ten out of ten.

We have not had any experience with customer service and support yet.

Customer support is quite efficient. 

The solution's customer service team has several support engineers to address the queries.

I’m not involved with contacting customer service.

I have not needed technical support. 

All support is provided by the community, and the documentation is sufficient to solve somes issues.