Grande Enterprise Voice Services Reviews

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Lori Hyatt
Real User
Accounting Manager at Evergreen Exhibition
Mar 11 2019

What is most valuable?

For us, one of the most important features is the conferencing. We use that feature a lot. We also like that long distance is included, because it's over the internet. We use our voicemail and all of… more»

How has it helped my organization?

We're a very small company, there are ten employees, and only seven of them are in the office and utilize this phone. We didn't need a whole lot of features, but I have definitely heard feedback that… more»

What needs improvement?

The sound quality was different. It wasn't necessarily worse or better, it was different in the sense that it sounded like the sound was in a tunnel.

What's my experience with pricing, setup cost, and licensing?

Pricing is much better on this product. The licensing would apply to us in the sense that we pay per actual phone device. We have to pay for that many licenses so we get that many phones. It has saved… more»

Which solution did I use previously and why did I switch?

The main reason we switched was cost. We had Grande for internet for about three years before we moved over to this. We had some concerns with the previous internet carrier, it was Time Warner Cable… more»

What other advice do I have?

It has been a very good product for us, but you need to have a reliable internet provider because this system does use the internet. That's the only recommendation I would have: Make sure that you… more»

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Grande Enterprise Voice Services Questions

What is Grande Enterprise Voice Services?

Grande's core voice network is built on Nortel DMS 500 and soft-switching network. As one of the first competitive local exchange carriers to establish our own network in Texas after the 1996 Telecom Deregulation Act, we have a proven track record serving the communication needs of residential, business, and carrier customers. Most importantly, we are committed to providing the best customer and technical service while providing innovative solutions for your telecom needs.