HaloITSM OverviewUNIXBusinessApplication

What is HaloITSM?

HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.

HaloITSM allows organizations to link new incidents with existing requests and share potential solutions with team members or end-users through the knowledge base. Managers can specify default values such as categories, priority, service-level agreements, or mailboxes before creating requests. Customer service agents can view upcoming tasks on a calendar and streamline approval processes by requesting validation on ticket creation or modifications.

HaloITSM facilitates integration with various third-party applications such as Slack, Microsoft Office 365, Okta, Splunk, Facebook, Twitter, and more. Other features of HaloITSM include reporting, compliance management, status tracking, a self-service portal, collaboration, and auditing. It also helps businesses generate maintenance requests, store asset details, and set validation rules across configuration fields using IP addresses or numeric passwords.

Buyer's Guide

Download the IT Service Management (ITSM) Buyer's Guide including reviews and more. Updated: September 2021

HaloITSM Customers

Sony Music, SKY TV, Suzuki, Siemens, NHS, Sports Direct, Cardiff City Council, Atos, AO, Ambitious about Autism, SEPA, Toowoomba Grammar School etc.

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Buyer's Guide
Download our free IT Service Management (ITSM) Report and find out what your peers are saying about Halo Service Solutions, Atlassian, Freshworks, and more!
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