HCL Connections Archived Reviews (More than two years old)

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Roland Driesen
Consultant
Project Manager | Business Consultant | Learning & Development | Managing Partner at a tech services company with 51-200 employees
Jan 27 2018

What is most valuable?

I use the Updates page to know what is going on in our company and which projects are running. External access increases collaboration with customers and partners. Online document preview and editing allows for faster co-authoring.

How has it helped my organization?

Using IBM Connections, we have embraced the concept of Working Out Loud to more openly discuss and share content.

What needs improvement?

I would like to have more control over the news delivery on the homepage. You now need a third-party app for this. I would also like more information in the overall To Do list. You now have to click More to see where an action item is… more»

Which solution did I use previously and why did I switch?

We were using the cloud version, SmartCloud, but we shifted to on-premises to integrate and extend it more.

What other advice do I have?

We see IBM Connections as the richest ESN platform on the market today. But it takes time to understand and you need to drive an active adoption program.
Consultant
IBM Infrastructure and IBM Escalation at a tech services company with 51-200 employees
Aug 27 2017

What is most valuable?

The entire suite of features is very important to me. The three features I use the most are communities, activities, and files. IBM Connections Pink is a journey and not a… more»

How has it helped my organization?

There is no more a discussion of WHERE to store documents and where to find your corporate information. It is centrally stored and has the perfect search functionality… more»

What needs improvement?

The ability to use it as a hybrid solution. IBM has started the Connections PINK journey, and the hybrid option will be part of it.

What's my experience with pricing, setup cost, and licensing?

IBM is still cheaper in the end. IBM Connections runs out-of-the-box. Other vendors need customizations in order to get what you need.

Which solution did I use previously and why did I switch?

I am a true IBM enthusiast, so the answer is NO. But I am aware of other products and have seen them. Still, I would choose IBM Connections.

What other advice do I have?

Connections will be shipped soon and contains Orient Me, a new dashboard with IBM Watson technology. See Watson as your personal assistant and whom who you can get advised… more»

Which other solutions did I evaluate?

I am part of an IBM business partnership, so other vendors are not an option.
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Consultant
Chief Solutions Architect at a tech consulting company with self employed
Jul 07 2017

What is most valuable?

Search functionality and notifications: The search functionality is very well developed and can be easily filtered. All search results take data security into consideration and users will only find data they actually have access to. This… more»

How has it helped my organization?

It has improved collaboration between users. The ability to have a definitive location for data to collaborate around. The search and incidental discovery of content (not a function, but a main feature in my mind) are really key, as is the… more»

What needs improvement?

There is an issue with scaling the Solr Search add-on (see the scalability section).

Which solution did I use previously and why did I switch?

I did not previously use a different solution.

What other advice do I have?

Get somebody to help you with the initial planning and install. The most important part of this product is not the technology but rather the effort you put into adoption of its usage. People will not just flock to it to use it; you have to… more»
Consultant
IBM Consultant at a tech services company with 51-200 employees
Jun 20 2017

What is most valuable?

The ability to sync my files offline and to share them with colleagues or external people is one of the more important functions. Communities are a popular way of combining blogs, wikis, files, and activities centered on a common objective or subject which proves popular and increases collaboration across people/teams. Recently, the ability to collaborate with external people such as vendors… more»

How has it helped my organization?

We are an IBM business partner with circa 80 employees in the UK, India, and home workers. I've found that it increases communication between these dispersed people. Also, I find that I can assist others when help has not been asked for or expected by means of seeing other people's interactions. For example, on a number of occasions, sales people have been pitching to customers whom I have dealt… more»

What needs improvement?

* Easier way to add external users * Easier UI customization
Real User
Responsable Technique IT at a tech company with 51-200 employees
Jun 18 2017

What is most valuable?

IBM Connections is a great product, with new functionality each year. It can be integrated with other products easily and you can personalize this product to match with your organization.

How has it helped my organization?

For joint ventures, for example, it's easy to merge employees into the same entity group assignment, hierarchy and organization, with mixed rules and the right community and distinct special areas.

What needs improvement?

I actually work with profiles and identity, and also all the information around entities (not only geographic, but all properties assign to a employee). My dream: Create a workflow to manage and… more»

What's my experience with pricing, setup cost, and licensing?

Check IBM licensing.

Which solution did I use previously and why did I switch?

We used to deploy Backbase Portal and IBM. I advised the selection of this solution.

What other advice do I have?

* Search for a good partner who has installed a lot of solutions and multiple integrations with other products. This may not be easy and more skills may necessary. * Most Connections functionality… more»
Vendor
Senior Manager of Network at a mining and metals company with 10,001+ employees
Jun 12 2017

What is most valuable?

* Access to platform resources from all over the world * Blogs * Fast search of employees/groups/ communities/employees’ profiles * Each file entered into the system has a… more»

How has it helped my organization?

The most noticeable improvement was in the communication between the R&D department and the service department, who until now had no communication tools, despite having an… more»

What needs improvement?

We suggested over 40 improvement of the system in 2014, but nothing has changed in the 4.5 version. After a few months of using the solution, we have prepared document… more»

What's my experience with pricing, setup cost, and licensing?

I advise only buying a few licenses and test different solutions among a group of employees from different departments with different experience for at least half a year… more»

Which solution did I use previously and why did I switch?

We tested Yammer for half a year. We switched into IBM Connections mostly because of Connections’ features: * Own server * server proxy * Privacy access layer *… more»

What other advice do I have?

It is very important to set the proper goal for such an implementation and to verify the goal in the organization. The next step is to test a few similar solutions by… more»

Which other solutions did I evaluate?

Before choosing the solution, we considered Yammer.
Vendor
Sharepoint Architect at a financial services firm with 10,001+ employees
May 22 2017

What is most valuable?

It is the single source of truth that can be shared anywhere. This is the most valuable feature of this solution.

How has it helped my organization?

We are trying to save storage costs.

What needs improvement?

The mobile, Outlook, and desktop Plug-ins associated with this product need to be improved. There were a few challenges that we have experienced with the stability of the Outlook Plug-in. The mobile… more»

Which solution did I use previously and why did I switch?

We have never used any other solution before.

What other advice do I have?

It is a very good solution, if you are looking for a file-sharing solution. It is scalable to a larger audience.

Which other solutions did I evaluate?

We looked at other solutions, namely the Microsoft OneDrive for Business and Google for Work.
Rajesh Ravella
Real User
Senior Analyst - Messaging & Mobility at a construction company with 10,001+ employees
May 14 2017

What is most valuable?

Communities and activities are very useful for team collaboration and project level communication. This prevents breakdowns and keeps all the information in a centralized… more»

How has it helped my organization?

It has helped us to lean towards social business, instead of just using emails as a primary mode of communication.

What needs improvement?

The UI and UX portions definitely need to be improved. This is challenging for Generation Y to adapt to. Hopefully, the latest version will do its best.

What's my experience with pricing, setup cost, and licensing?

The pricing policy is flexible. There is no complex licensing model and it is quite simplified.

Which solution did I use previously and why did I switch?

Initially, we were on-premises IBM Domino customers. We then migrated to IBM Connections Cloud.

What other advice do I have?

As an existing IBM Domino customer, the implementation was smooth, and this is the case as well for new customers. However, if you are migrating from a different solution… more»

Which other solutions did I evaluate?

We evaluated the Microsoft Office 365 solution.
Vendor
CTO with 51-200 employees
Apr 23 2017

What is most valuable?

The ‘Community’ feature is the most valuable. It is a good place to gather a web home page, wiki, blog, forum, file library, bookmark, tag, or @ notice.

How has it helped my organization?

It is a good product for making improvements across departments and in communications. People can share knowledge and files, and other people can search and learn.

What needs improvement?

* It is not easy to create a company’s Intranet home page since the home page is the first page the user lands on. IBM Connections can create many communities which link… more»

What's my experience with pricing, setup cost, and licensing?

The price should be lower. The pricing model should count concurrent users, not named users. Otherwise, a large company will be reluctant to use it as there are too many… more»

Which solution did I use previously and why did I switch?

Previously we used IBM’s TeamRoom. We changed because IBM changed the strategy from TeamRoom to Connections.

What other advice do I have?

IBM Connections is a good product with many functions. People should refer to the best practices to guide the company in how to use it. For example, when to use Blog… more»

Which other solutions did I evaluate?

We evaluated Slack, MS Office 365, Facebook's Workplace, and Google G-Suite. I was looking for an integrated product which is easy to use for a low price. Slack has the… more»
Consultant
IBM Technical Software Specialist at a tech services company with 51-200 employees
Apr 23 2017

What is most valuable?

The Homepage/Activity Stream keeps you to up-to-date as to what is happening throughout your organization. I like the ability to create, edit, and share files from your desktop, or mobile app… more»

How has it helped my organization?

Finding expertise becomes so much easier, especially for international companies who reside all over the world. Certain solutions aren't solely applicable for one country, but often these solutions… more»

What needs improvement?

Activities: * The Connections Mobile app doesn't work in the same manner as the web version. Sorting is different and not all options are available in the mobile version. * There are limitations on… more»

Which solution did I use previously and why did I switch?

We were using Lotus Quickr. It was old, slow, and had a very small user base. There was not much potential.

What other advice do I have?

Keep your eyes open for IBM Connections 6.0 and the future version of Connections, Connections Pink. This version will move away from the IBM technology stack and take the route of micro-services… more»

Which other solutions did I evaluate?

We did not look at alternatives. We are IBM Business partners. We help customers implement IBM Connections.
Vendor
CIO at a hospitality company with 1,001-5,000 employees
Mar 31 2017

What is most valuable?

This depends on which department you're operating in as different departments use different features. I use it for projects a lot. If you consider HR, they use it for personnel files, staff policies etc. The solution is useful for team engagement and team collaborations, so that everyone is working together towards the same objective and we are using the best practices among ourselves, sharing and craft sourcing.

What needs improvement?

I think it's a lot to do with metrics and in order to push up the momentum and get people to use it more, I need to know what's happening exactly in a more detailed kind of metric. So, if there are any problems identified exactly where it's not going wrong, this would help to understand how I can push it and what incentive I can put there. Also the interface could be more easily accessible and easy to read as currently the interface is not. In order to monitor the usage and encourage take up I need like a dashboard to know where things are good and where we are not picking up as we should and… more»
Walter Ebeling
Real User
Senior Vice President Global IT Services at Kühne + Nagel (AG & Co.) KG
Mar 31 2017

What is most valuable?

It provides very potent document sharing with very good integration with the Microsoft desktop and smart phones. It includes a good feature set with Facebook-like… more»

How has it helped my organization?

We are able to integrate global units and have hierarchy-free communication. Teams on multiple sites are able to collaborate on customer projects and internal initiatives.

What needs improvement?

The product has a pretty flat structure for communities; they are in principle a long list. This gets easily overcrowded and lacks structure/guidance. Tagging is strong… more»

What's my experience with pricing, setup cost, and licensing?

Licensing price was very competitive compared to Jive or SharePoint. Open source was not feature complete and would have caused a much more complex roll out project. This… more»

Which solution did I use previously and why did I switch?

We did pilot SharePoint and moved to Connections due to licensing costs, lack of features and the bad reputation of SharePoint in our market.

What other advice do I have?

Use IBM Greenhouse for a test drive of Connections. This works also for Smartphones.

Which other solutions did I evaluate?

We evaluated many options and IBM was initially black listed from the selection process due to fears regarding price and complexity. We specifically evaluated Jive… more»
Consultant
Principal Consultant at a tech services company with 51-200 employees
Mar 31 2017

What is most valuable?

* Granular access control across all components provides assurance that confidential and private content stays that way. The access control model carries across to search in such a way that users only see results for content that they have privileges to access. * Desktop add-on makes file management… more»

How has it helped my organization?

* Our project teams create community spaces to share and collaborate around content and artifacts. * Network file shares are now a thing of the past. There is no more tyranny of the monolithic, directory hierarchy.

What needs improvement?

While connection supports @named.user messaging and #tag.labels, the collaborative interaction UXP could be updated to a more streamlined approach for posts, file-share and threaded conversations such as that which is provided by newer teamwork offerings (e.g., Slack). I am alluding to the potential… more»

What other advice do I have?

Here are a few of feature improvements. IBM addresses, improves collaboration and user experience with IBM Connections 6.0: * Communities - Smart following; notifications; modern layouts; enhanced rich-text content management * Files - Selective sync of top-level folders for offline file access… more»
Andre Horak
Consultant
Social Business Consultant at a tech services company with 51-200 employees
Mar 31 2017

What is most valuable?

IBM Connections Profiles are the heart and soul of IBM Connections. It changes the way knowledge is shared and found by allowing users to identify subject matter experts in their organizations, from… more»

How has it helped my organization?

Important information, like policies, procedures, and corporate templates, has become easy to find and has reduced wasted time and user frustration. Distribution of business reports by sharing them in… more»

What needs improvement?

Various plugins are available for Microsoft Windows desktops and this adds tremendously to the user experience. Mac users currently only have File Sync support and no plugins are available for Linux… more»

Which solution did I use previously and why did I switch?

IBM Connections has replaced a variety of solutions, including File Shares (shared drives), the company intranet, and the corporate directory. IT also reduced the need for various custom-developed… more»

What other advice do I have?

Work with an IBM Business Partner who has skills and expertise, not only in the installation and configuration of the IBM Connections Suite of products, but also in the implementation and adoption of… more»

Which other solutions did I evaluate?

We evaluated SharePoint and Yammer.
Consultant
Collaboration Engineer at a consultancy with 51-200 employees
Mar 26 2017

What is most valuable?

There are multiple applications available for the user.

How has it helped my organization?

* The blogs became the main source of information for the organisation and establishing dialogue. * The forums are the best places to get and provide peer powered support.

What needs improvement?

Design and user experience. Design: They present consistent shortcomings across their applications. For instance, when you are in a sub-community, it's difficult to figure… more»

What's my experience with pricing, setup cost, and licensing?

Using IBM Connections as a standalone product to replace the intranet is not enough. Further investment is required for a landing page, either from IBM solutions, or from… more»

Which solution did I use previously and why did I switch?

I am not aware of any previous solutions.

What other advice do I have?

You need a strong governance model and an effective adoption strategy. If possible, do not use the IBM Connections Files app as the main CMS of the organisation.

Which other solutions did I evaluate?

We evaluated Jive and Yammer.
Consultant
Director of Digital and Mobile Strategy at a tech services company with 1,001-5,000 employees
Mar 24 2017

What is most valuable?

Connections is a full-featured enterprise social network solution. Below are some of the features most used by our employees: * Files and document management, including… more»

How has it helped my organization?

Connections, with its file sharing and lightweight document management capabilities, has helped us reduce the volume of email and network file usage.

What needs improvement?

Ideally, the product will increment advances from consumer social networks and file sharing tools sooner, as users expectations are formed by the software they use at home… more»

What's my experience with pricing, setup cost, and licensing?

Learn and understand the different product offerings and pricing models and note the difference between cloud, hybrid, and on-premises solutions.

Which solution did I use previously and why did I switch?

Prior to Connections, we did not have an enterprise social network solution.

What other advice do I have?

Do your research and look for the solution that best fits your organization. Ultimately, enterprise social network adoption will be about culture and fit, and not the… more»

Which other solutions did I evaluate?

We evaluated Jive and SharePoint.
Vendor
Director of technology at a financial services firm with 10,001+ employees
Mar 16 2017

What is most valuable?

We have Connections 4.5, which is an older version. It does have some features that help people to collaborate in the same community. There are newer versions that are integrated with Watson and some other features, and that might bring a lot of valuable features. For example, you can really… more»

What needs improvement?

From the sharing perspective, it is very clunky. It's very hard to share files and very hard to share content. It is not intuitive in the way it is. It doesn't provide the documentation baseline collaboration, so we're actually moving away from Connections. There are newer versions, but in today's… more»

Which solution did I use previously and why did I switch?

We needed some collaborative software and space, and IBM is our shop. So, you know what they say, “even our blood is blue”; everything's IBM. Apparently, it didn't make it all the way, so we actually are moving to Microsoft.

What other advice do I have?

Go with the latest version and get everything integrated.
Vendor
Services projects and European it at a non-tech company with 1,001-5,000 employees
Mar 16 2017

What is most valuable?

It is the single quickest way for us to start consolidating all of our files together when we are going to many countries.

How has it helped my organization?

Communication is a benefit. The challenge with it is whether or not it's a monetary benefit.

What needs improvement?

There's nothing pressing for us about Connections itself at the moment that we are desperate for that we don't already see in version 6. The biggest benefit for us will be nested folders. Until we get nested folder support, folders within folders, we can't move away from the historical file stores… more»

What other advice do I have?

The product itself is good, probably best in its class still, but the solution brings it down. They don't approach it as delivering a solution to a customer. They look at it as a product that then you work with. And they're making a big mistake there. Get a good partner that understands how to… more»
Vendor
Systems admin at a non-profit with 1,001-5,000 employees
Mar 13 2017

What is most valuable?

File sharing, especially within the communities, is a valuable feature. We have a disaster team and as far as I know, they're using this file sharing functionality, especially now that they can also sync offline. That's something that they… more»

How has it helped my organization?

Collaboration in itself is a positive value.

What needs improvement?

We would like to see more statistics and have full access to files and communities. Especially with the communities; because when a community owner leaves, it's kind of problematic. As an admin, with offline or on-premise solutions, we have… more»

Which solution did I use previously and why did I switch?

We did not have any on-premise solutions, so the cloud version was the beginning.

What other advice do I have?

You should do a thorough analysis before applying any solution, compare different products and look at the costs. If it's not going to save costs, then it is not worth it. Cost is not everything but it's a major factor. So, it is important… more»
Vendor
Team Lead messaging and collaboration at a healthcare company with 1,001-5,000 employees
Mar 12 2017

What is most valuable?

Its ability to collaborate, keep track of all the updates in one place is great. The ability to search the content, make every content searchable and the ability to share with the external parties are the most important features.

How has it helped my organization?

Going back to its ability to search, I think it is the biggest benefit that you have in your organization, because traditionally organizations tend to keep content in different locations, and what Connections does is, it brings all of that content together and gives you the capability to do full… more»

What needs improvement?

I think a little more of an integration with the calendaring features would be better. Right now, you don't have a direct integration for doing connections in your personal calendar. That's the feature that people are looking for, so I think that would help.

What other advice do I have?

I would definitely recommend it. You need to accept that this solution has a big learning curve for organizations that are not tech savvy. However, once you accept it, you will definitely start seeing its benefits.
Vendor
IT Infrastructure at a insurance company with 51-200 employees
Mar 12 2017

What is most valuable?

Files, communities, and blogs are the most valuable features.

How has it helped my organization?

There is interconnectivity with all the employees of the enterprise. The possibility to share files in a unified way helps our organization. The same file can be accessed by all the employees of the enterprise just in one place.

What needs improvement?

We are watching the new IBM Connections version 6 right now; it's working right now. It would be helpful to have more interfacing of all the IBM platforms.

What other advice do I have?

Just do it and go to the Cloud version. Certifications are the most important criteria while selecting a vendor. The vendor has to be really helpful, stay close and work together with us.
Vendor
System administrator at a wholesaler/distributor with 501-1,000 employees
Mar 09 2017

What is most valuable?

I like the centralized locations for everything, like file sharing, email, and meetings; having all that in one easy-to-access location versus having several different areas that you have to go out and bookmark, and having to leave the site each time. That might take a little bit longer than having… more»

How has it helped my organization?

The ease of use has definitely improved the way my organization functions. Just having everything in one location makes work a lot simpler. There are less accounts to remember to log into, so people have to remember less passwords. With Cloud Connections, having it online, accessing it from the… more»

What needs improvement?

One thing that I do wish was available - and it sounded like it might be from the general side, but I'm not 100% for sure on that - is, with the Connections desktop plugin, right now, when we copy files over, we have to do it individually and create our folder structure. We can't just copy our… more»

What other advice do I have?

Look at IBM Connections Cloud, just because of the ease-of-use. Again, I don't know how the setup went exactly but it all seems, at least once it is set up, to run very smoothly and fluidly.
Vendor
Head of Crewing, HR shore, Staff and Support at Seatrans ship management as
Mar 09 2017

What is most valuable?

The most valuable feature is definitely Files. We have totally transferred the way we work, or developed the way we work on information. The ability to upload files into the cloud, the sharing… more»

How has it helped my organization?

It saves a lot of time, includes more people that need to be included and it ensures better quality.

What needs improvement?

I’m happy with what I saw at a recent conference regarding Connections Pink and Orient Me.

Which solution did I use previously and why did I switch?

We knew we needed to invest in a new solution because we got advice from our business partner and from IBM that opened up our eyes to see the options out there.

What other advice do I have?

Just do it.

Which other solutions did I evaluate?

We looked at Microsoft. Quality and cost are the most important factors when selecting a vendor.
Vendor
Accounting manager at a transportation company with 501-1,000 employees
Mar 09 2017

What is most valuable?

The most valuable feature is Files, because we are working together with our accounting department in different countries.

How has it helped my organization?

It's much easier to have control of what's been done and what's not been done. We can even write comments on the board, and again get all the updates when something has been done.

What needs improvement?

For instance, when you open a Microsoft Excel spreadsheet, you just get a copy of it; you can't put it up again.

What's my experience with pricing, setup cost, and licensing?

When looking for a vendor, price is the most important factor for us.

What other advice do I have?

Just do it right now.
Vendor
It architect for collaboration and mobile at a government with 1,001-5,000 employees
Mar 09 2017

What is most valuable?

I use it mainly for my files. I've got pretty much all my personal files and shared files in there. I use it on a day-to-day basis - the Activities part - for managing my work and the work of our… more»

How has it helped my organization?

For me, the benefit is that I have it on my mobile device, because I work a lot on mobile. I've got a lot of different devices and I work in a lot of different locations and most of the times in… more»

What needs improvement?

For once, I would like to see better support for files. I mean, file storage is very good. It's not a concept of traditional file storage, but I figure if you want to make a transition from a… more»

Which solution did I use previously and why did I switch?

We had a lot of solutions and what we wanted to do was not invent a new solution or bring a new one in. We wanted to combine the solutions we already had and integrate them into a real social… more»

What other advice do I have?

Do a comparison of the different solutions, and really look into what your use cases are and how you want to use them. Especially, look a bit forward, for example, whether you want to be dependent on… more»

Which other solutions did I evaluate?

We looked at everybody in the enterprise social space. We looked at Microsoft, but Microsoft wasn't that big; Jive; we looked at pretty much everyone. We did a full analysis. When selecting a vendor… more»
Vendor
Connections administrator
Mar 08 2017

What is most valuable?

The most valuable features of Connections would be that it opens up communication silos that previously existed in the company. Instead of everybody working in this little box, it opens it up across… more»

How has it helped my organization?

The benefits are, first and foremost, we get to find out exactly what other business units are doing in the company. You work for a company for a long time, but you don't know what everybody else… more»

What needs improvement?

They seem to be implementing some of what we want in the upcoming versions, like an onboarding wizard. Having an easier way to integrate with other third-party tools would be really helpful. Right… more»

Which solution did I use previously and why did I switch?

We didn't previously have anything else. Through marketing material, we saw what the capabilities are. Management had the foresight to recognize, "Okay, this could change the way that we do business… more»

What other advice do I have?

Do your research. Don't skimp on marketing within the company, in terms of adoption. Invest heavily in adoption strategy, because you can put it out there and it will be great for a week because it's… more»

Which other solutions did I evaluate?

We didn’t consider any other tools for the connection solution in general.
Vendor
E-business Manager at a financial services firm with 1,001-5,000 employees
Mar 08 2017

What is most valuable?

For us, the most valuable feature is really the threaded conversations, because we don't get a threaded conversation with other tools. We are looking at a two-way dialog and how we can help enable that.

How has it helped my organization?

For us, at this point, it opens up a door to large broadcasted messages, and larger forms of engagement.

What needs improvement?

For us, the biggest thing we would like to see in the next release is integration with SharePoint.

What other advice do I have?

Have business-level use cases before anything else. Also, think about integration, and where you want to integrate, and then also just basic usability.
Consultant
VIP it and security at Imagining business machines llc
Mar 08 2017

What is most valuable?

I really like the files and the wikis, since we use that heavily in my department. Throughout the company, obviously there are different advantages for the different departments. Our sales staff is using the Activities to attract various implementation projects starting from the earliest phases in… more»

What needs improvement?

Actually, I'm seeing all the previews for the IBM Connections version 6 product and I think a lot of the stuff that we would like is coming out in that version itself. One of our VP of sales has asked for the ability to sync nested folders by using the drag and drop option, and that's going to be in… more»

Which solution did I use previously and why did I switch?

Our CEO is a visionary and he is always looking for a new and better way to do things. When he first saw the Connections product, it was probably about 6-7 years ago. With him, it just sort of clicked, as it was something that he could use in the business to help drive us to that next level with… more»

What other advice do I have?

It's absolutely worthwhile but it is not a technology project, it is a cultural project. In order to get traction on an implementation with any social system like this, you've got to get the culture on board, before you roll out the technology. Otherwise, it's just viewed as yet another tool, that… more»
Real User
System administrator at a healthcare company with 10,001+ employees
Mar 08 2017

What is most valuable?

The most valuable features of this solution are that it provides a space for team collaboration, sharing, security, and a standard language within the company.

How has it helped my organization?

I think the most benefit is with the asynchronous collaboration, drop meetings, shared files and action items. It helps the team to collaborate.

What needs improvement?

The IBM Cognitive initiative, which is an out-of-the-box feature in Connections: You don't really have to spend a lot of time with it.

What other advice do I have?

Go ahead and implement it. As long as you get help from a business partner, it's not a big deal. Just plan ahead of time how to engage the user because the behavior is totally different, if they were not using something similar before. The fee for my company's use is an important criteria when… more»
Vendor
Technical services supervisor at a manufacturing company with 1,001-5,000 employees
Mar 06 2017

What is most valuable?

IBM Connections Cloud gives us the opportunity to put files in one location for the people to get access to. Also, we use it in the meeting rooms this time, as it helps us with upgrading to software on-premise and its cost. It's an easier… more»

How has it helped my organization?

The meetings rooms have helped us. It's easier for people to use. It's easier for us to support. They went to the VaaS system on-premise and we didn't have any experience with that. It's just easier to use for us.

What needs improvement?

For us in the IBM Connections Cloud, we would like to use the capability for instant messages, but we need to have the groups sync up to the cloud from the on-premise, which it doesn't do at this point of time. Also, with the file sharing… more»

Which solution did I use previously and why did I switch?

For file sharing, we were using Dropbox, which isn't secure, thus we would like to have something different there. With the meeting rooms, like I have mentioned before, the cost of the upgrade and the lack of expertise on the site was the… more»

What other advice do I have?

Just understand what's all there and its cost. We haven't moved any files or applications or mails yet, just because of its cost. However, you should understand what's available and what you can use out of it. Don't be afraid to just pick… more»
Vendor
Process consultant at a transportation company with 1,001-5,000 employees
Mar 05 2017

What is most valuable?

The status updates and the file components are valuable features. Also, we use the profiles a lot to identify people in the organization, to find new talent and for stuff like that.

How has it helped my organization?

Sometimes, I've been able to put a face to a name through their profile, connect with people who are other people's connections and find information faster.

What needs improvement?

There are already forms in there and I like that. Addition of the workflow and Salesforce integration would be nice. We use Salesforce a lot, i.e., both audio and video content. Similarly, IBM Sametime would also be nice.

Which solution did I use previously and why did I switch?

We were testing on a bunch of solutions. There was one from Microsoft and Oracle. We just found this one to be the most feature-rich and also it fit our organization's needs.

What other advice do I have?

Do your research, but give IBM Connections a full tryout. Do a PoC and I think you'll be happy. Relationship is the most important criteria while selecting a vendor. We want somebody who is going to be there and listen to our… more»
Vendor
Web Development Manager at a financial services firm with 1,001-5,000 employees
Mar 05 2017

What is most valuable?

From a Connections standpoint, the most valuable features are: * Social collaboration file sharing. * Being able to network within the company. * Being able to find subject matter experts within the… more»

How has it helped my organization?

It has really changed the way people work: * File sharing. * Getting away from shared drives. * Being able to set up communities for information. * Being able to empower business units to basically… more»

What needs improvement?

I would love for the communities to be more row-based, where you could have more of a community, so that you could set up the email alerts to be mandatory for some of the communities and to be… more»

Which solution did I use previously and why did I switch?

When we got our portal, we figured out that we really needed to supplement it with more of a community type of layout and empower the business units a little bit more. Every department didn't need a… more»

What other advice do I have?

Start slow - “Don't try to boil the ocean” is one of IBM's phrases - but basically plan and scope it out. Take your time and make sure you have all of your training in place, ahead of time.

Which other solutions did I evaluate?

We briefly looked at Microsoft SharePoint but we are heavy IBM customers, so we went down that path. In general, stability, support and functionality are the most important criteria when selecting a… more»
Vendor
Analyst/Programmer at a pharma/biotech company with 10,001+ employees
Mar 02 2017

What is most valuable?

File sharing is the number one feature. Profiles would probably be second, but I think file sharing, by far, is the most important aspect of it. I can have a document, or whatever live file I want; I… more»

How has it helped my organization?

The main benefit is ease of use. It is very easy to use.

What needs improvement?

I'd like to see them take nested files out. I know they advertise that. I think that's bad. I think they've implemented most of what I've been asking for. Actually, they could implement Watson in a… more»

Which solution did I use previously and why did I switch?

We didn't have anything previously. We consulted with our user base, and they asked for it. It was a long, drawn-out evaluation, and that's what we ended up with.

What other advice do I have?

Engage the IBM Professional Services team.

Which other solutions did I evaluate?

We looked at Microsoft and Google. Reliability is the most important criteria when selecting a vendor. We've had past experience with IBM for a long time, so we knew that they were a reliable vendor.
Consultant
IT Manager at Bank Data
Mar 02 2017

What do you think of HCL Connections?

What is most valuable?

It's easy to use for both developers and end users.

How has it helped my organization?

It is easy to integrate to other parts of the company.

What needs improvement?

I haven't any particular features to request. I would like to see better stability and performance.

What do I think about the stability of the solution?

Stability is not good. We've been having a lot of problems lately with the fulfillments.

What do I think about the scalability of the solution?

Scalability is okay.

How is customer service and technical support?

Technical support is not that good at the moment.

How was the initial setup?

I wasn't involved in the initial setup.

What other advice do I have?

At the moment, I would say, "Think hard about it." I want to trust…
Consultant
Director at a tech consulting company with 51-200 employees
Feb 23 2017

What is most valuable?

Connections is a social business platform whose key value is the richness of the environment, all accessed in one place, including: * Email * Files * Communities * Forums… more»

How has it helped my organization?

The directors of the company no longer use email for communication with each other. Instead, we use the Activity Stream and @mentions to collaborate and interact (plus… more»

What needs improvement?

I would recommend the following areas for improvement: * The UI can always be improved. The UI for Verse is fine but some of the rest of Connections still looks a bit… more»

What's my experience with pricing, setup cost, and licensing?

There are basically two subscriptions; one with email included and one without. Subscription is for a minimum of 12 months. There are some add-ons like archiving and audio… more»

Which solution did I use previously and why did I switch?

We have not used another solution.

What other advice do I have?

To get the most out of this product, the challenge is not technical but changing the way people work, in other words; user adoption. Get that right and Connections can… more»

Which other solutions did I evaluate?

We tried both Yammer and SharePoint. We liked Yammer but didn't like SharePoint. Nevertheless, neither had the breadth and depth of functionality of Connections.
Vendor
Project Manager at a K-12 educational company or school with 1,001-5,000 employees
Feb 21 2017

What is most valuable?

* Activity: Because this app offers a lot of possibilities. Our users use this a lot for meetings and do their work in it (Getting Things Done principle and other methods for doing your work such as lean management/agile stuff). * Communities: To work together with good collaboration. It offers lots… more»

How has it helped my organization?

We collaborate in a different, more effective way, with less mail and less physical meeting time. It supports the new way of working a lot. This solution makes it possible to work in a different way. In other words, working in a more social way with more collaboration.

What needs improvement?

I would like to see a better UI and more user-friendly user interfaces. I would like to see them make the tool easier and more intuitive. We hear complaints from our users that Connections, and other IBM products, are not intuitive. The users find it difficult to find content. The menu and action… more»

What other advice do I have?

Be aware that this is a whole new way of working. The product needs an adoption process to help all users. And you need a goal for the solution. Otherwise, you face the risk that only a few users will learn how to use it. Start with understanding why you want to use it. Be aware that you need the… more»
Vendor
Rational Rollout at a comms service provider with 10,001+ employees
Feb 19 2017

What is most valuable?

The Files feature gives us the ability to store, share and collaborate on documents. This is, by far, the most used feature.

How has it helped my organization?

Helpdesk functionality is now using Forums, so people can ask and answer questions and address issues whenever they wish. Questions can be flagged as such and the correct answer identified. The Files feature has really changed the way we do business. Instead of attaching documents to email, we send… more»

What needs improvement?

I have found the wiki to be lacking in functionality. We don’t use that piece, so we have another vendor for wiki.

What's my experience with pricing, setup cost, and licensing?

I did not work on licensing or pricing.
Consultant
IBM QRadar Specialist at a tech services company with 501-1,000 employees
Feb 07 2017

What is most valuable?

The integration of all tools delivered by the platform itself is the most valuable feature of this product, in addition to its ability to integrate with already available… more»

How has it helped my organization?

Projects we run within the company are more structured thanks to IBM Connections, our employees have really started to work more openly and projects run within the company… more»

What needs improvement?

The administration part of the product could be increased. There are, for instance, lots of statistics available for the platform, but you really have to harvest them, as… more»

What's my experience with pricing, setup cost, and licensing?

Regarding pricing, the product is far from the cheapest in the market, but I would advise to never pay the list price. There is a lot of negotiation room from the IBM… more»

Which solution did I use previously and why did I switch?

We have used SharePoint in the past, but this product (IBM Connections) is much more a total solution out of the box than SharePoint can deliver, so we migrated all our… more»

What other advice do I have?

Be very specific on features your business expects form such a platform as this, and then be honest about which products fulfill them the most. Don’t let your IT… more»

Which other solutions did I evaluate?

We used the Gartner “Enterprise Social Platforms” reports to identify the leaders in this market. We used these “leaders” as a list to compare features that were important… more»
Real User
Social Business Advisor at a tech services company with 51-200 employees
Feb 05 2017

What is most valuable?

I think that the main tools, after file management, are Activities, Community and online documentation management with IBM DOC (embedded in the system). There are many… more»

How has it helped my organization?

All files managed by my team are generated directly in Connections, initially as personal files but shared with each other. Ultimately, files are moved into the community… more»

What needs improvement?

The improvement's are could be more flexibility to manage files and to have a sync file area more intuitive and which respects the characteristics of other similar… more»

What's my experience with pricing, setup cost, and licensing?

The licensing for the two editions is more or less the same, although I think IBM solutions are cheap for the value they provide. However, the market does not seem to… more»

Which solution did I use previously and why did I switch?

Basically, I worked with IBM and the IBM Lotus product for many decades, but I also know Microsoft products, such as SharePoint, etc. I also know many new collaboration… more»

What other advice do I have?

Adoption is the key that makes the difference. If you install/use it without a clear adoption plan, this solution becomes a Black Hole, which is the case for all kinds of… more»

Which other solutions did I evaluate?

As I’ve written, in the enterprise world, the competition for this product comes from Microsoft and its solutions. I do not think that integration with all services is… more»
Consultant
System Engineer at a tech services company with 51-200 employees
Jan 22 2017

What is most valuable?

IBM Connections is born for collaboration and one of the easiest steps is starting a community with a set of great collaborative, built-in applications and starting to collaborate over a project. When a user starts a community, activity… more»

How has it helped my organization?

It increases productivity. One example is using files inside Connections. You don’t have to manually go looking for a file in a folder somewhere. You can search for it with the internal search engine or you can search inside the relevant… more»

What needs improvement?

The perfect software doesn't exist, but I think Connections is really a good piece of software with few things lacking. Probably they should also build a Windows Phone client app. Also, IBM could develop an easy way to install the… more»

Which solution did I use previously and why did I switch?

I did not previously use a different solution.

What other advice do I have?

Find an IBM Business Partner with experience and start to plan your environment.
Consultant
Lotus Software Consultant at a tech consulting company with 51-200 employees
Dec 05 2016

What is most valuable?

All social interaction between users is really great. Plus, I also like the Community feature and that everything is accessible via mobile devices.

What needs improvement?

This product should have a way to mark Communities as favorites for quick access.

Which solution did I use previously and why did I switch?

Previously, we have not used any other solutions.

What other advice do I have?

It is really important to have a plan on how to be successful with the implementation and adoption of this platform in your organization. You can't just install it and tell users to go ahead. Using this product as a transparent social… more»

Which other solutions did I evaluate?

We have not evaluated any other options, prior to this one.
Vendor
Lead Consultant with 1,001-5,000 employees
Nov 23 2016

What is most valuable?

Some of the valuable features in this product are: * Profiles – It is easy to find people with similar tech skills and reach out to them internally for a project… more»

How has it helped my organization?

Initially, only our technical team used this product for mainly two purposes - One as file sharing and the other was Communities. However, now our HR team has also started… more»

What needs improvement?

Development of more customized widgets as per the organization’s requirement is one area, which if improved, will attract even those employees who don't use this product… more»

What's my experience with pricing, setup cost, and licensing?

This is not something that I manage.

Which solution did I use previously and why did I switch?

Previously, we also had another wiki solution to manage project documentation for sharing with other teammates. But, we found wikis in IBM Connections can be used in the… more»

What other advice do I have?

The infrastructure team needs a skilled, technical person who is familiar with this product.

Which other solutions did I evaluate?

We did not evaluate other options prior to his product.
Vendor
Senior Enterprise Solutions Architect at a insurance company with 1,001-5,000 employees
Nov 09 2016

What is most valuable?

* Wikis and Files: Work well for process documentation and reference material. * Blogs: Used for department announcements. * Bookmarks: Used on communities and on the… more»

How has it helped my organization?

Connections has assisted our business area with our Knowledge Management initiative. It provides us with a tool that the staff can use to quickly find the information… more»

What needs improvement?

For our Knowledge Management initiative, it would benefit to have capabilities within the tool to have one single source of information that allows access to the… more»

What's my experience with pricing, setup cost, and licensing?

For pricing, look to see if it is site licensed, or by unit. A unit can be users, core, etc. Are there costs to run this as a cold site, in the event of a D/R situation… more»

Which solution did I use previously and why did I switch?

We were looking for a KM platform that was easier to use and included social collaboration.

What other advice do I have?

I recommend taking advantage of any offers for IBM staff to come onsite for adoption workshops for the staff using the platform. This was a helpful step in our rollout to… more»

Which other solutions did I evaluate?

Before choosing this product, we also evaluated Yammer and SharePoint.
Real User
Enterprise Social Network Community Manager at a tech company with 501-1,000 employees
Nov 09 2016

What is most valuable?

* File versioning * Variety of content and file types that a user can share (images, gif, documents, embedded videos, and so on) * Valuable search to find archived… more»

How has it helped my organization?

The platform allows in a very easy way to create community and start collaborating. This value has been easily recognized by the users, above all for managing… more»

What needs improvement?

The platform is too dispersive and rigid. It should improve in usability and user interface customization by the user (personalized menu, communities to keep close at… more»

What's my experience with pricing, setup cost, and licensing?

I would recommend that everyone adopt the cloud version. There is too much constant maintenance to be performed on the on-premise version that does not allow focusing on… more»

Which solution did I use previously and why did I switch?

We had tested Yammer before introducing seriously an enterprise social collaboration platform. We preferred IBM Connections because we saw in it the greatest potential in… more»

What other advice do I have?

I recommend internal testing of the functionality of the platform to understand the pros and cons compared to the modes of interaction and cooperation that already exist… more»

Which other solutions did I evaluate?

Before choosing this product, we also evaluated Yammer, Jive, Social Chatter, and Tibco.
Vendor
Executive Architect at a tech company with 501-1,000 employees
Sep 26 2016

What is most valuable?

The most valuable feature is communities. You are able to manage your team / organization and also cross-team projects. It is very easy to use and provides a central place for your team.

How has it helped my organization?

Especially in a distributed organisation like us, it helps to enhance collaboration and gain faster business results. It connects experts from different areas. It also helps to find the right people for a project faster and more… more»

What needs improvement?

The different Features (Blog, Wiki, Forum, ...) do not behave equally e.g. how they handle files or links. This should be improved by IBM. Also the mobile Interface (app) is good but not state-of-the-art. Workflow Features can be… more»

What's my experience with pricing, setup cost, and licensing?

There a bundles available containing other IBM Solutions. This could be worth looking in. Cloud is also available if required.

What other advice do I have?

It is much easier to use like MS SharePoint/Yammer or Jive.
Consultant
Division Manager at a tech services company with 51-200 employees
Sep 21 2016

What is most valuable?

* Business contacts network: You can define a business network like LinkedIn, but limited to your installation. You can also view the organizational chart inside the tool… more»

How has it helped my organization?

Marketing has created a community open to all internal employees where it has centralized all marketing content (brochures, presentations, communications). Compared to the… more»

What needs improvement?

File management: File management is a little poor. For example, you don’t have the ability to create a folder or organize the contents of a folder. Some functionalities… more»

What's my experience with pricing, setup cost, and licensing?

Pricing is not so “easy to access”; licencing is for a single user.

Which solution did I use previously and why did I switch?

I did not previously use a different solution.

What other advice do I have?

It’s very important to understand what you want to do with “social” before implementing something on the platform.

Which other solutions did I evaluate?

Before choosing this product, I did not evaluate other options.
Vendor
Web Project Manager at a government with 10,001+ employees
Sep 21 2016

What is most valuable?

The ability to have all business owners own, author, and manage content and communications is very valuable. I can use Connections and eliminate use of other software/tools, and it greatly reduces my need for IT support for simple requests… more»

How has it helped my organization?

Prior to our use of IBM Connections, any internal web info had to go through a help desk process. It was time consuming. And the business owner of that info had no control or say of how that info was displayed or organized.

What needs improvement?

I understand this is about IBM making money. But I want all the features/capabilities in the base package. For example, one thing I don’t have is the IBM Connections full-documentation solution (FileNet). If I did, I could get rid of our… more»

Which solution did I use previously and why did I switch?

Our use of IBM Connections is a case of, it’s better to be lucky than good. I do not believe we did any requirement-gathering from the business end or evaluation of other IT products.

What other advice do I have?

Sell the time-saving aspect of this to any leadership. Less email. Way less email. Less IT help desk support needed. A little use of Connections in its place.
Consultant
Digital Workplace & Collaboration Consultant at a tech services company with 51-200 employees
Sep 21 2016

What is most valuable?

The most important feature of IBM Connections is that it is a Social Collaboration suite covering nearly all aspects of modern enterprise communication and collaboration. As a comprehensive set of… more»

How has it helped my organization?

The whole organization benefits from one of the most important key features of Connections: It provides context to everything either by organizing related information, data and files in communities or… more»

What needs improvement?

The wiki is the weakest part of Connections, compared to standalone wiki solutions. It does not offer customizable templates for pages, a feature users often ask for. I would love to see improvements… more»

What's my experience with pricing, setup cost, and licensing?

Some IBM business partners offer very attractive prices if you combine Connections licenses with one of their add-on solutions.

Which solution did I use previously and why did I switch?

Previously, we mainly used email, which for collaboration purposes has a lot of disadvantages: It has no structure (personal email folders are not a collaboration tool), it is highly redundant, you… more»

What other advice do I have?

IBM Connections is a software product but deploying Connections is not mainly an IT project. You should know WHY you are deploying it and which GOALS you want to achieve with it. Otherwise, it will… more»
Consultant
SAP Portal Architect/Developer at a tech services company with 1,001-5,000 employees
Sep 01 2016

What is most valuable?

We use the wikis extensively, along with activities for managing projects and sharing information globally.

How has it helped my organization?

Our productivity has increased by using IBM Connections. For example, an engineer in Asia used to feel disconnected and missed opportunities to contribute. By using IBM Connections, he was able to… more»

What needs improvement?

Our users would like to see more document management capabilities in the base IBM Connections package (without having to install extended components). Users also prefer using a traditional folder… more»

Which solution did I use previously and why did I switch?

Our prior tool was the SAP NetWeaver Portal. The interface for IBM Connections is much better and is better suited to support organic growth of content in an easier-to-navigate, user-friendly… more»

What other advice do I have?

User acceptance is very important. I recommend looking at the processes within an organization and then identify the alignment of IBM Connections tools to support the processes. Then, migrate users… more»

Which other solutions did I evaluate?

We also considered Microsoft SharePoint. After further investigation, we realized that IBM Connections and SharePoint are very different. The social capabilities that promote organic growth among… more»
Vendor
Social Business Consultant at a integrator with 1,001-5,000 employees
May 26 2015

What is most valuable?

Ability to quickly setup a organisation in connections cloud and get them working on the full set of collaboration features - from Communities, advanced file sharing, Blogs, wikis, activity streams… more»

How has it helped my organization?

Lots!! Directory of expertise, using communities to connect internal with external parties, merger and acquisition work and most of all - find out things in the company that you did not know where… more»

What needs improvement?

Communities, File sharing andkeeping up to date via the Connections activity stream.

Which solution did I use previously and why did I switch?

I have used both Jive and MS Sharepoint in the past - I find Connections a lot more intuitive and easy to get people using the solution!

What other advice do I have?

Start small, develop use cases with the usser community. Appoint champion users and train them in new ways of work. Employ an experienced group of consultants who know IBM Connections and IBM… more»

Which other solutions did I evaluate?

YEs, Connections On Premise. Due to the IT strategy of Cloud first, we decided to go with IBM Connections Cloud.
Vendor
Director at a tech vendor with 51-200 employees
Jun 25 2014

What do you think of HCL Connections?

What is most valuable?

Fully integrated solution, love the social element of Profiles, Files and Activities all securely accessed on Mobile !

How has it helped my organization?

Communities of practise have gained value in communicating and sharing knowledge and improving processes using e.g. Wikis

What needs improvement?

Interface, but that has had some make-over in v.5 which has now been released. Portal can complement the UI if needed I guess. Licensing !!

For how long have I used the solution?

3 years

What was my experience with deployment of the solution?

It's a complicated setup, but then again it's built for enterprise and volumes. Adoption is always going to be a challenge, changing the way people work. So many people are still stuck in the email paradigm. Deployment…
Consultant
Software Consultant at a tech services company with 501-1,000 employees
Jun 22 2014

What is most valuable?

Wikis and Blogs in combination with Activities, I like to work at home, in my office and mobile without thinking about it. I can access the solution through my tablet, iPhone, BB and Browsers.

How has it helped my organization?

We save a lot of mails to big groups. When we want to discuss new ideas or documents, we share them and discuss them online. No one must merge multiple mail attachments after days of changes into a final one. Files and versioning saves us time and bandwidth on the mail servers.

Which solution did I use previously and why did I switch?

We used lots of products like wordpress to blog, docuwiki as wiki, bugtracker, todo apps and so on, but Connections delivers all of it integrated in one solution.
Vendor
Project Manager with 501-1,000 employees
Sep 29 2013

What do you think of HCL Connections?

For anyone looking to do an IBM Connections install on IBM i, the biggest "gotcha" I encountered was due to the fact that I have an Independent Auxilliary Storage Pool (IASP) defined in my relational database directory entries list (think WRKRDBDIRE). If you're using IBM PowerHA for replication then you'll have an IASP defined. I would log into the Connections homepage successfully but then get an error that the request couldn't be completed. I found errors in the systemout.log for each application like "SQLException: Relational database not in relational database directory. DSRA0010E: SQL State = 42705, Error Code = -99,999." Connections tries to connect to DB2 using the JDBC databaseName custom property, not find it in the WRKRDBDIRE list and then the DB2 connection fails.…

What is HCL Connections?

IBM Connections™ is a leading unified collaboration and social networking solution that helps you filter out the noise to get work done. Connections empowers your teams and organization to engage with the right experts, accelerate innovation, and deliver results. All the collaboration tools you need to be productive are united under a single sign-on so you can reduce time spent switching between disparate tools and focus on the people and work that matters most. Experience a security-rich and business-compliant environment sanctioned by IT. Confidently share knowledge within your teams and your organization, and extend collaboration beyond traditional boundaries. Connections can enable you to improve decision-making, increase productivity, and accelerate time-to-market. Shift from being merely productive, to truly effective with Connections today.

IBM Connections can help you: Engage experts. People-centric platform enables you to easily locate the expertise you need, right now. Accelerate innovation. Illuminate and promote new ideas within a thriving social network of teams and communities. Empower teams. Get work done together and take action; anywhere—from any device. Deliver results. Leverage cognitive insights to prioritize results and arrive at better outcomes. Extend collaboration. Safely collaborate with customers and partners, bringing them into the conversation.

Also known as
IBM Connections, Lotus Connections
HCL Connections customers

Yamato Financial Co. Ltd., University of Zurich, Gwinnett County Public Schools, Royal Boskalis Westminster N.V., Telus, Rabobank, Christian Brothers Services, Grupo Financiero Banorte, The Loft Group, Dow Water & Process Solutions, JGC Corporation, College of Medicine, Swansea University, solvito GmbH, Loft Group, Hamm-Reno Group GmbH, Geno SA

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