One of the main disadvantages of the platform was the poor front-end experience. They had a template, but it was a very old template. It was not good for the current front-end technologies, browsers, etc. They are already fixing it, and they're implementing new templates with more responsive features.

Another area of improvement is the user-friendliness of the back office stuff. This issue is still valid, and it is still a problem, but I know they are currently working on it.

Their support and documentation could also be better.

Digital Commerce is like a monolithic solution in that you get everything when you purchase the license for this product. There's no option to select just one module. You might only need the order management module or the account management module, but there's no possibility of purchasing them separately. I'd like to see a microservice-based approach whereby each module can be purchased separately as it would enable more flexibility.

The Product information Management is very basic, and the template for front-end coding could be improved.

The product catalog is an area that needs improvement. It is forcing us to look and test other solutions. For example, when the customer has already implemented SAP and they want to get more from the integration, then the choice is SAP. Otherwise, this is a great platform for us.

In the next release, I would like to see the integration improved.