Heap OverviewUNIXBusinessApplication

What is Heap?
Heap automatically captures every customer touchpoint. No more tracking plans, tracking code, or tags. Get answers in seconds and make decisions faster.
Heap Customers

Zendesk, Marketo, Ernst & Young, Salesforce

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ITCS user
Especialista at a comms service provider with 10,001+ employees
Real User
Has let us quantify our growth and progress with ease

What is our primary use case?

This product is certain to deliver valuable data regardless of how deeply you integrate it. Also, if you have investors or managers constantly requesting user metric data, this is an easy way to simplify the gathering and distribution of such information.

Pros and Cons

  • "An immensely useful feature is the retention graphs with the ability to generate retention data for individual features."
  • "Discerning application and UX weak points, driving better user retention."
  • "The reporting has helped improve investor relations and let us quantify our growth and progress with ease."
  • "Heap enables one to easily track how customers use one's applications on both the web and mobile."
  • "Their analytics could be more user-friendly."
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