HEAT Service Management Benefits

David M. Colburn
Senior IT Service Management & ServiceNow Consultant at Independent
The State of Idaho has standardized on Ivanti. However, there is no common tool design and implementation strategy across all State agencies for critical integration requirements like the CMDB data model, categorizations, Priority schema, etc. Ivanti is a great tool for initial ITSM transformation efforts as long as you have ITSM strategic planning help that includes training on the value of other critical ITIL processes in transforming IT from managing tech components into an IT organization focused on optimizing business processes. View full review »
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