The product helps our customers track their assets without hassle. They can easily recognize their assets by manual entries and make comparisons.

Neurons with ITSM have made our work easier. For example, unlike SCCM, we can patch Linux systems with partial DNS changes.

Asset management has been most beneficial for IT service management. 

It allows us to have complete visibility into our environment and application landscape.

Moreover, the automation capability is fine.

ITSM enhanced our team's productivity. It's helpful because everything is centrally managed.

The State of Idaho has standardized on Ivanti. However, there is no common tool design and implementation strategy across all State agencies for critical integration requirements like the CMDB data model, categorizations, Priority schema, etc. 

Ivanti is a great tool for initial ITSM transformation efforts as long as you have ITSM strategic planning help that includes training on the value of other critical ITIL processes in transforming IT from managing tech components into an IT organization focused on optimizing business processes.

We were able to build in a Notes and Questions field on the Call Logging screen. When the Service Desk Rep would select the Call Type it would show the required things to do to resolve the issue. It would also show where to route the ticket if they could not resolve the issue.

We use it internally and externally for our customer center, code name iHelp. Our organization now has a central self-service capability for both our employees and our customers on a single platform. 

This has brought many process fulfillment efficiencies to us internally and, for our customers, a single, reliable channel to access our services and track progress on their items.