HEAT Service Management Pros and Cons

HEAT Service Management Pros

Principal Accountant at a government with 51-200 employees
The main feature for us is incident management, as it assists me in knowing my assignments, because we have group assignments. When we go to the group assignment they can assign it to me there.
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Technical Manager at PRO TECHnology
The solution is easy to use and has a user-friendly interface
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Senior IT Service Management & ServiceNow Consultant at Independent
This is an excellent alternative to ServiceNow for smaller companies.
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HEAT Service Management Cons

Principal Accountant at a government with 51-200 employees
Sometimes I can't get the reports that I want until I go to the manager. They need to put more into the new reports. The standard reports are great, but there do not communicate as much.
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Technical Manager at PRO TECHnology
There's a lack of integration with other products. This needs to be improved.
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Senior IT Service Management & ServiceNow Consultant at Independent
Configuration requirements are extensive, even in basic Service Desk processes.
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Find out what your peers are saying about Ivanti, ServiceNow, Atlassian and others in Help Desk Software. Updated: June 2021.
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