Ivanti Neurons for ITSM ROI

VS
Solution Consultant at PDT

Our customers see a return on investment.

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AM
Principal Accountant at Botswana Government

There was a big return on investment, provided we got a proper skills transfer and proper training on our part, as well as good reports, the way we want them to be. We would like the reports to be in our own template, for example. We don't even know how to customize a report. That should not mean we have to go back to the consultant and they do it at a cost. It's something that we try to avoid. We want a system where we can handle our things ourselves.

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it_user158724 - PeerSpot reviewer
Technology Manager at a educational organization with 1,001-5,000 employees

Our First Call Close rate for the Service Desk was 70-80% once we got all the workflows and Notes and Question screens populated.

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Buyer's Guide
Ivanti Neurons for ITSM
March 2024
Learn what your peers think about Ivanti Neurons for ITSM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
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