I have worked with Ivanti for a decade and with Neurons for the past couple of years. All of Ivanti's neurons on the cloud are on their latest version.

I have been using Ivanti Neurons for ITSM for a year and a half. My company is an end user of the solution.

I have been working with the solution since August 2020. 

As a Pre-Sales Network Infrastructure Engineer, my responsibilities include configuring and comprehending ITSM solutions and collaborating with other Ivanti solutions. So, it's important for us to grasp the knowledge before diving into the process and engage with the customer regarding their pain points, while offering them the best possible consultation to their problems.

I have been working with Ivanti for ITSM for the past three months. 

I have been using the solution for more than two years.

We have been working with it for three years now.  

4 Years

We have been working with this product for a long time because, before Ivanti, we were using a product called FrontRange HEAT, which was replaced or renamed maybe later by Ivanti. That goes back a long way, probably around ten years.

Currently, we are using a combination of versions, but we primarily utilize the most up-to-date version. So we're using ITSM cloud and our own type of cloud.

I've used the solution for around four years. 

I have been using HEAT Service Management for approximately five years.