There are more than one or a couple of valuable features. Overall, the platform, in its abilities, is really powerful, especially now with AI as a part of hyper-automation. There are elements like self-service, Self Heal, and a service catalog that we can automate. If somebody requires software and puts in a service request, built-in automation takes care of and installs the software without any human interference. We can enable that kind of automation in Ivanti and Matrix42. Those are its unique and powerful attributes.

Primarily, I believe the focus lies on turning ITSM for both ITSM & ITAM by integrating and deploying endpoint management discovery to allow capabilities like workflow configuration, and automation for IT Assets in the company or organization.

The integrations are quite simple and clear. We can easily connect the product with third-party solutions like LDAP and Azure. It is cost-effective. It is tailor-made based on the customer’s requirements.

I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically. 

So, when there are new updates, we don't need to log in internally or to the cloud; they're automatically pulled. Also, because of the cloud, we have the flexibility to make changes without downloading everything on-premises. 

We can have the scan done from the cloud, and Ivanti provides an overview of what's assisting with your request, purchase, update, or collection of static versions from the device. They can get it, push it, and then we continue to the next stage.

The main feature for us is incident management, as it assists me in knowing my assignments because we have group assignments. When we go to the group assignment they can assign it to me there.

Escalating to a third party is another useful feature. We have outside support for our internet service provider to help us with issues that we can't handle internally.

Basic Service Desk processes are easily implemented "out of the box" with some guidance. Guidance must include integrating the categorization schema with a CMDB drill-down capability to ensure the CI is selected appropriately. Some VARs will recommend you don't require a CI be selected in Incident, which defeats the power of ITIL process integration for the more advanced ITIL functionality. 

The ability to totally customize the screen and workflows to fit your processes.

It is relatively cost-effective compared to other options like ServiceNow. Additionally, it is highly stable. So those are the two valuable features.

The assistance with incident management and project management are useful. The help with change, service, and incident management is quite helpful. It helps with SLAs and CRM service management as well. 

It is easy to set up. 

The product is stable. 

We haven't had issues with technical support.

It can scale well. 

I don't work deeply with the product. However, the pricing is quite good. It's much cheaper than ServiceNow and other related products.

The solution is easy to use and has a user-friendly interface.

HEAT Service Management is good for asset and service desk management. It is the focal point for this solution.

It is a strong platform as a whole, and with built-in wizard-driven workflow and business rules engines, you can’t go wrong. 

For me, one of the key features is the Service Catalogue and its Service Owner role. This combination allows organizations to roll out tailored service request offerings lighting fast without coding or deep technical knowledge.