HelpSystems AutoMate Reviews

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Manager at a consultancy with 501-1,000 employees
Jun 21 2019

What is most valuable?

This product is quite easy to install, learn, and use, with our new employees being able to start using it in projects for clients after only two weeks of internal training. Compared to other products, the pricing model for this solution is… more»

What needs improvement?

While this solution is continually improving, as it is now, the user interface could use improvement when I compare it to a product like UiPath. Specifically, the Automate Enterprise interface needs improvement. When you are promoting… more»

What's my experience with pricing, setup cost, and licensing?

The pricing model is the biggest advantage of this solution, and it is opening a lot of doors.

If you previously used a different solution, which one did you use and why did you switch?

At my previous company, I worked with UiPath and Blue Prism. My experience with UiPath is between two and three years, and I worked with Blue Prism for a long time as well. My reason for switching was one of personal opinion. In my previous… more»

What other advice do I have?

This solution is quite easy to install and to manage for most processes between environments. Everything related to usability and automation is really quite close to the leading candidates, and using this product has been a good experience… more»
Real User
Computer Services & Infrastructure Manager at a manufacturing company with 1,001-5,000 employees
Sep 27 2017

What is most valuable?

It's difficult to say which feature is the most valuable as there are so many, each a must-have for any automation system. A great feature that you seldom see in these kind of systems is the ability to use a database as trigger to launch a task. This is something I asked for a few years ago and that was added.

How has it helped my organization?

We use AutoMate to interface different systems with each other, as an EDI tool, as an FTP tool, to automate AD reporting.

What needs improvement?

I would like to see some better web automation, a wizard like the one in the product WinAutomation would be very nice. Showing the global variables of a workflow in a task when you select it, which variable some result should be stored in. Now, you can't see the global variables but have to type them, which works but isn't ideal.


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What is HelpSystems AutoMate?

Modular dealership management system that includes service dispatching, accounts payable, vehicle merchandising, parts invoicing.
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HelpSystems AutoMate customers
Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories
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