HelpSystems AutoMate Scalability

Manager at a consultancy with 501-1,000 employees
In my opinion, so far, the scalability seems to be good. However, I would not say that the scenarios I have seen are very difficult. We have seven or eight clients using this solution, and only one or two have more than fifteen or twenty processes that have been automated. Having this number of processes with three to four robots, running twenty-four hours per day, is not a difficult test. The roles of the people using this product vary depending on the client. In the Portuguese market, it is common to have one department that manages the robots for the entire organization. Normally, this is not the IT department. I know of only a few cases where robots are spread across different departments. Usually, a dedicated team or four to five people will manage, evaluate reports, corrects errors, and implement new requests. View full review »
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