HelpSystems AutoMate Archived Reviews (More than two years old)

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Vendor
Computer Services & Infrastructure Manager at a manufacturing company with 1,001-5,000 employees
Sep 27 2017

What is most valuable?

It's difficult to say which feature is the most valuable as there are so many, each a must-have for any automation system. A great feature that you seldom see in these kind of systems is the ability to use a database as trigger to launch a task. This is something I asked for a few years ago and that was added.

How has it helped my organization?

We use AutoMate to interface different systems with each other, as an EDI tool, as an FTP tool, to automate AD reporting.

What needs improvement?

I would like to see some better web automation, a wizard like the one in the product WinAutomation would be very nice. Showing the global variables of a workflow in a task when you select it, which variable some result should be stored in. Now, you can't see the global variables but have to type them, which works but isn't ideal.

What is HelpSystems AutoMate?

Modular dealership management system that includes service dispatching, accounts payable, vehicle merchandising, parts invoicing.
Also known as
AutoMate
HelpSystems AutoMate customers
Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories
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