HelpSystems GoAnywhere MFT Room for Improvement

Parul Patel
Data Backup and Recovery Admin at Albert Einstein Healthcare Network
I think that this product has most of the features we require, although the license is expensive. DNS support needs attention. If the hostname has a dash in it then it does not work. Without a dash being included, it works fine. This is something that needs to updated in the next release. The shared mailbox support for OWA in the cloud needs to be improved. The shared mailbox does not have a password, and we cannot use it. If there is a password for it then it works well. if you have host name with example aaa-fgju than in web user ip filter list the name aaa-fgju will not work. If you have host name fghhg1 then it will work. The agent is good feature but license is bit expensive. View full review »
IT consultant at a tech services company with 501-1,000 employees
Until now, I think the solution very good for me and my clients. If I had to name one thing that I think should be improved, I think it is that there are quite a lot of features and we do not use all of them. So a thing that could be done to improve this situation is maybe for HelpSystems to offer a lite version that also costs a bit less. View full review »
System Administrator II at Serco
In using this product, I have not found many areas of the product or service that need to be completely improved. However, with any product, improvement of a service or product can always be reviewed. If one were to look to improve it: * Continue to look forward and listen to its customers. * Improvement in support or product relies on being ingenious, supportive, and listening to its customer base. View full review »
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