HelpSystems Intermapper Pros and Cons

HelpSystems Intermapper Pros

CheifInfa259
Chief Infrastructure Architect at a non-tech company with 201-500 employees
It's a nice graphical interface, a nice map, that relates Layer 1 to Layer 3, virtually instantly, to the Helpdesk support staff. It provides a default place to get critical information so we can deploy our staff.
The most valuable features are its: log history, real-time monitoring capabilities, accuracy - the number of false positives is very low, and the mapping features.
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HelpSystems Intermapper Cons

CheifInfa259
Chief Infrastructure Architect at a non-tech company with 201-500 employees
I'd love to see more of the network management side of it coming back into it. If we were able to run scripts to bounce ports on switches, that would be great. It's asking a lot, but it's actually very doable because I do it through scripting into other products. If we could incorporate that directly into Intermapper, that would be fantastic.
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