HelpSystems Intermapper Overview

HelpSystems Intermapper is the #40 ranked solution in our list of best Network Monitoring Tools. It is most often compared to Zabbix: HelpSystems Intermapper vs Zabbix

What is HelpSystems Intermapper?

HelpSystems software frees you up to focus on what matters most, aligning IT and business goals to help organizations build a competitive edge. Intermapper is network monitoring software for organizations who want to monitor their IT infrastructure in real time.

With Intermapper, you can visualize all your physical and virtual network components on a live map and get up-to-date performance data on its availability. Powerful and user-friendly, Intermapper helps leading businesses prevent costly outages and maximize uptime for 24/7 availability of network resources.

Features include flexible monitoring for anything with an IP address, free probes to monitor different types of equipment from various vendors, dynamic network mapping, bandwidth monitoring, real-time alerts, and remote access. Our add-on integration with Automate allows you to remediate network failures and conduct network self-healing.

Intermapper runs on Mac, Windows, and Linux.

Monitor up to 500 devices free for 30 days by visiting You can also get started with our free 10-device version:

Buyer's Guide

Download the Network Monitoring Software Buyer's Guide including reviews and more. Updated: March 2021

HelpSystems Intermapper Customers

Greater Media Detroit, University of British Columbia, Don's Farm Supply

HelpSystems Intermapper Video

HelpSystems Intermapper Reviews

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Andrian Lubimov
SVP of Networking and Operations at Skywire Networks
Real User
Top 10
Oct 18, 2020
It tremendously cuts down our troubleshooting timeframe, but needs advanced SLA monitoring and reporting

What is our primary use case?

We are a service provider. We operate a Juniper-based IT NTLS core, and we build access utilizing different technologies for getting connectivity to the customer.

Pros and Cons

  • "What is really cool about HelpSystems InterMapper is that because of its SNMP base, you can integrate all different makes and models on the same map. You, of course, can have more than one map, but you have an option to have visibility into the entire network from one centralized system. You can monitor IPs, routers, radios, DC power plants, and UPS. You can do it all from one network management and monitoring solution. That's what really makes HelpSystems Intermapper great. Another great thing about HelpSystems InterMapper is that you can really bundle different probes under one device. You can have a bundled device. You can monitor the physical status of a host based on the IP availability. You can also monitor services and actually see if anything happens. You can quickly determine whether it is the application layer, host layer, or network layer. HelpSystems Intermapper gives such a unique representation of a network. Ever since we started using HelpSystems InterMapper, we don't have to document everything in a detailed format and store it somewhere. Right now, it is really a combination of network topology, network monitoring, and network analyzing. So, in my opinion, it is awesome. When you have your SNMP topology defined, you don't require a dedicated NMS engineer to manage your system, which is another great thing about HelpSystems InterMapper. I see how our operators get so excited by having the ability to map a device or interface and connect interfaces together. HelpSystems InterMapper is also very operator friendly; not just user friendly, but also operator friendly. This is a unique feature, and it works really great."
  • "They can do a better job with SLA reporting. It does some basic reporting, but it really doesn't offer the ability to monitor devices by groups, customers, or carrier to give an overall health performance of specifically-defined environments. That's where HelpSystems Intermapper could have done a better job. I would love to see advanced SLA monitoring and reporting in this solution. They already have a lot of ingredients. They already have SNMP polling. It is really about what people are looking for from SLA monitoring, especially someone who looks at the network topology. You want to see your endpoints. You want to see half of your endpoints by simply analyzing ICMP or SNMP-based availability of your endpoints. Having an ability to define your group and how you bring devices into your group would be a huge benefit."

What other advice do I have?

I would recommend this solution, but it really depends on what you're looking for. HelpSystems Intermapper is more like a network topology tool in my opinion. This solution is more relevant for service providers, like SP organizations. That's where it helps as compared to other systems. You can take different environments for other systems, for example, Azure can be extremely important for intensive application monitoring. For a company for which I build the network, we had the IT system and homegrown systems. Some homegrown systems were SNMP-based, but we didn't have an SNMP system admin. We…
Head IT Engineering and Infrastructure at a tech services company with 5,001-10,000 employees
Real User
Mar 25, 2020
Provides entire network level connectivity diagram which suits our needs perfectly

What is our primary use case?

The solution is a network representation of the entire L2 level network diagrams, and it also gives notification triggers as to how we want to monitor the network diagramming, which is one of the uses we have for it. The second use is for all our application and network performance monitoring. We want to have the network level connectivity diagram, the architecture, know how the networks are connected, how the ports are interconnected and want to have a visual representation of our network. That is our core objective. I work as the Head of IT, Engineering and Infrastructure in our company and… more »

Pros and Cons

  • "It's all today portal-based which is a good feature for us."
  • "It's a smaller solution so tools are not as advanced as you would find in a larger solution"

What other advice do I have?

My advice is to make sure that you are clear about your requirements rather than going for a solution-based approach. You should know your needs and what you're looking for. There are thousands of product offers on the market which can do network monitoring but it should start with your needs. I would rate this product an eight out of 10.