HelpSystems Intermapper Room for Improvement

Chief Infrastructure Architect at a non-tech company with 201-500 employees
I'd love to see more of the network management side of it coming back into it. If we were able to run scripts to bounce ports on switches, that would be great. It's asking a lot, but it's actually very doable because I do it through scripting into other products. If we could incorporate that directly into Intermapper, that would be fantastic. I'm looking to enhance the product with other products that it will work with it but give me extra features, such as the ability to balance ports. I love the information I get off Intermapper, but I need to do more. Once I get the information, I need to function with it. If I could take it to the next level in a single pane of glass would be great, but right now, I bounce between six different products to get the job done. That's why I would love to see a single pane of glass; if I could find something that could reference the Intermapper databases that are already built. I don't want to replace Intermapper, I want to enhance it with other products. View full review »
Head IT Engineering and Infrastructure at a tech services company with 5,001-10,000 employees
There are a lot of expectations if you compare this product with other solutions like SolarWinds, for example. That is a very advanced tools, and it's not fair to set that expectation on the smaller solutions designed for a specific purpose. I think this tool is fit for purpose and we're able to achieve what we want so we don't have any specific requirements from this tool. View full review »
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