HelpSystems Intermapper Overview

HelpSystems Intermapper is the #40 ranked solution in our list of best Network Monitoring Tools. It is most often compared to Zabbix: HelpSystems Intermapper vs Zabbix

What is HelpSystems Intermapper?

HelpSystems software frees you up to focus on what matters most, aligning IT and business goals to help organizations build a competitive edge. Intermapper is network monitoring software for organizations who want to monitor their IT infrastructure in real time.

With Intermapper, you can visualize all your physical and virtual network components on a live map and get up-to-date performance data on its availability. Powerful and user-friendly, Intermapper helps leading businesses prevent costly outages and maximize uptime for 24/7 availability of network resources.

Features include flexible monitoring for anything with an IP address, free probes to monitor different types of equipment from various vendors, dynamic network mapping, bandwidth monitoring, real-time alerts, and remote access. Our add-on integration with Automate allows you to remediate network failures and conduct network self-healing.

Intermapper runs on Mac, Windows, and Linux.

Monitor up to 500 devices free for 30 days by visiting You can also get started with our free 10-device version:

Buyer's Guide

Download the Network Monitoring Software Buyer's Guide including reviews and more. Updated: June 2021

HelpSystems Intermapper Customers

Greater Media Detroit, University of British Columbia, Don's Farm Supply

HelpSystems Intermapper Video

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Chief Infrastructure Architect at a non-tech company with 201-500 employees
Real User
Graphical interface relates Layer 1 to Layer 3, virtually instantly, for our support staff

What is our primary use case?

It's our default, go-to product for up/down monitoring in real-time. We have seven individual servers that we're running Intermapper for, and we monitor about 30,000 devices right now.

Pros and Cons

  • "It's a nice graphical interface, a nice map, that relates Layer 1 to Layer 3, virtually instantly, to the Helpdesk support staff. It provides a default place to get critical information so we can deploy our staff."
  • "The most valuable features are its: log history, real-time monitoring capabilities, accuracy - the number of false positives is very low, and the mapping features."
  • "I'd love to see more of the network management side of it coming back into it. If we were able to run scripts to bounce ports on switches, that would be great. It's asking a lot, but it's actually very doable because I do it through scripting into other products. If we could incorporate that directly into Intermapper, that would be fantastic."

What other advice do I have?

Put Intermapper in as your base to start from, hands-down. My most important criterion when selecting a vendor is product reliability. It actually has to run. A lot of products make promises and the stuff just doesn't work. I would rate Intermapper a nine out of 10. Actually, it's a 10 because it does what it says it will do. In and of itself it's a 10. But I would like to see additional features put into it.
Network Administrator with 501-1,000 employees
Systems administrators can quickly determine if server alerts are related to a site outage