HelpSystems Intermapper Archived Reviews (More than two years old)

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Real User
Chief Infrastructure Architect at a non-tech company with 201-500 employees
Aug 08 2018

What is most valuable?

The most valuable features are its * log history * real-time monitoring capabilities * accuracy - the number of false positives is very low * mapping features.

How has it helped my organization?

It's a nice graphical interface, a nice map, that relates Layer 1 to Layer 3, virtually instantly, for the Helpdesk support staff. It provides a default place to get critical information so we can deploy our staff. We service over 111 local… more »

What needs improvement?

I'd love to see more of the network management side of it coming back into it. If we were able to run scripts to bounce ports on switches, that would be great. It's asking a lot, but it's actually very doable because I do it through… more »

What other advice do I have?

Put Intermapper in as your base to start from, hands-down. My most important criterion when selecting a vendor is product reliability. It actually has to run. A lot of products make promises and the stuff just doesn't work. I would rate… more »

Which other solutions did I evaluate?

We're looking at SolarWinds and the new version of Intermapper - we're grandfathered in for it, so I'm not worried about that. We want to definitely deploy that. The cost of SolarWinds is too high. Extreme has an educational program that is… more »
Network Administrator with 501-1,000 employees
Oct 30 2017

What is most valuable?

The graphical alerting with the ability to obtain a quick overview of a monitored device is my favorite feature. Information (gathered via Simple Network Management Protocol - SNMP), such as recent outages, basic information about the device (OS, serial number, etc.), its IP address, and any recent packet loss is a few simple clicks away. When a monitored device starts alerting, I can quickly get… more »

How has it helped my organization?

We have one of the remote access clients displayed on a big quad monitor in our NOC. Everybody in the NOC can immediately see if something major is going on. Systems administrators can quickly determine if server alerts are related to a site outage.

What needs improvement?

I have seen instances where Intermapper does not seem to recover from network changes. For example, if a switch is replaced, a connecting switch may generate a slew of black lines on the GUI for all the VLANs between the two switches. We have an older version of Intermapper. We might have an older version of Intermapper, and I do not know if network discovery is better in the newer versions.

What is HelpSystems Intermapper?

HelpSystems software frees you up to focus on what matters most, aligning IT and business goals to help organizations build a competitive edge. Intermapper is network monitoring software for organizations who want to monitor their IT infrastructure in real time.

With Intermapper, you can visualize all your physical and virtual network components on a live map and get up-to-date performance data on its availability. Powerful and user-friendly, Intermapper helps leading businesses prevent costly outages and maximize uptime for 24/7 availability of network resources.

Features include flexible monitoring for anything with an IP address, free probes to monitor different types of equipment from various vendors, dynamic network mapping, bandwidth monitoring, real-time alerts, and remote access. Our add-on integration with Automate allows you to remediate network failures and conduct network self-healing.

Intermapper runs on Mac, Windows, and Linux.

Monitor up to 500 devices free for 30 days by visiting You can also get started with our free 10-device version:

HelpSystems Intermapper customers

Greater Media Detroit, University of British Columbia, Don's Farm Supply

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