HootSuite Archived Reviews (More than two years old)

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Real User
Operations Manager at a legal firm with 11-50 employees
Mar 13 2018

What do you think of HootSuite?

What is our primary use case?

I have primarily used HootSuite in the context of small nonprofits or community groups without paid staff dedicated to social media (if they have any paid staff at all). 

How has it helped my organization?

The main improvement HootSuite offers is allowing my organization to run social media campaigns. Also, it has a social media presence outside of the hours people are able to devote to an organization.

What is most valuable?

Scheduling posts Making similar posts across services (Facebook and Twitter) from one place.

What needs improvement?

Last I checked, you can't schedule Twitter threads where each tweet is a reply to a previous tweet.

For how long have I used the solution?

Trial/evaluations only.

What's my experience with pricing, setup

Consultant
Consultant at a consultancy with 51-200 employees
Nov 03 2014

What do you think of HootSuite?

What is most valuable?

Scheduling Multiple profile access Dashboard overview

How has it helped my organization?

It saves me time.

What needs improvement?

Bulk scheduling.

For how long have I used the solution?

A couple of years.

What was my experience with deployment of the solution?

No.

What do I think about the stability of the solution?

No, except with bulk scheduling.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service: Great. Technical Support: Good.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

No.
Vendor
Marketing with 51-200 employees
Jan 22 2014

What do you think of HootSuite?

I love HootSuite! I'm a Marketing Managers responsible for all of my company's social media, as well as a number of other functions (events, landing page and email copy, blog, etc). HootSuite makes it so easy to do the social part of my job well because I can schedule my posts in advance, shrink my links right in the platform, gather my analytics, etc. In addition, they integrate with Get Satisfaction customer communities (disclaimer: I work for GS), so when someones gives us praise on Twitter, I can pull it into our community for everyone to see/search for. All of this, right in the platform.
Consultant
Marketing at PNMsoft
Dec 02 2013

What do you think of HootSuite?

I've been using HootSuite since 2011 in 3 different companies. I cannot recommend it enough, it is a brilliant product and would be happy to talk to anyone about it in private. I would like to disclose that I am in no way linked to the company or any employee of HootSuite, just a big fan :)

What is HootSuite?

Hootsuite is a social relationship platform for businesses and organizations to collaboratively execute campaigns across social networks such as Twitter, Facebook, LinkedIn and Google+ Pages from one secure, web-based dashboard. Advanced functionality includes tools for audience engagement, team collaboration, account security and comprehensive analytics for end-to-end measurement and reporting.
HootSuite customers
Vega, TicketLeap, Radio Italia, The PureMatter Agency, Kiva, The Vancouver Canucks