Hornbill Systems Supportworks Pros and Cons

Hornbill Systems Supportworks Pros

Adam-Morris
Service Desk Team Leader at a healthcare company with 5,001-10,000 employees
The solution's business process flow is quite strong. Its reporting is quite good. The standard, basic ITSM functionality like call logging and call flow, for example, are areas the solution really excels in.
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Hornbill Systems Supportworks Cons

Adam-Morris
Service Desk Team Leader at a healthcare company with 5,001-10,000 employees
It's worked well for us for a significant period of time. However, we are kind-of outgrowing it at the moment. We're struggling a bit with making it meet our requirements.
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