It's worked well for us for a significant period of time. However, we are kind-of outgrowing it at the moment. We're struggling a bit with making it meet our requirements.

The self-service and knowledge base are weak aspects of the solution. These need to be improved. We typically use other products to supplement this to try and help us meet those demands.

The customer portal is a tad dated and limited in some of its functionality. Also, the Knowledge Base could do with some improvements.