The solution is fairly scalable, although after eight years we've hit a bit of a threshold in terms of the number of users the system can manage. We have about 200 support providers on the solution currently and about 18,000 end users.

We have 250+ users at the moment, and that might double soon. It's not an issue for Supportworks, and it doesn't require a lot of server space either. A good virtual server is all it needs and it will tick along quite happily.