The tool should improve brand awareness in my region. The pricing is a little high compared to other products.

The solution’s pricing is not reasonable.

Right now everything is working fine. Everything is out of flash and migrated into HTML5. The customization has come a long way since this product launched in 2018. Searching and finding emails is as simple as ever. I guess I would say maybe quick access to training material for end-users. I know partners have access to this but I as an end-user do not have immediate access to new update information. Maybe I should check the portal more and it may be available, but they made the product in a way where you can easily set and forget.