HPE Apollo Customer Service and Technical Support

Derek Traynor
Data Center Manager at Maples And Calder
If I get through to the right person, support is very, very good. If I don't get through to the right person, it can be irritating and it can be cumbersome. So to me, the key is getting straight through to the person that's going to be able to help. I don't ring up for Mickey Mouse things. I just ring up when I need something bulked. I try my best to automate as much of the call logging because I have a lot of calls; it's much easier for me to do that online. So that element generally works quite well, and generally I like the way it works. If I get a call logged online, it usually goes through to the right person, and I usually get a call back. I get actions done pretty quickly on that. If, however, for whatever reason I have to ring up, I might get through to the wrong section. I've had some hit and miss affairs that have just irritated me. But when I do get through to the right person, I've found in the past, they're very good, generally speaking. View full review »
Claudio De Plato
Network End Data Center Architect at a tech services company with 1,001-5,000 employees
As usual, with HPE, we are very happy with the support. Honestly, we used it only once for the Apollo system, but all our kits are HPE. So we use their support often and we haven't noticed any difference between Apollo versus C7000 or DL servers. So it's in line with the standard HPE support and we are happy with that. View full review »
Principa575f
Principal Engineer at a manufacturing company with 10,001+ employees
Tech support has been outstanding. In fact, what HPE is doing is helping us develop the software stack for us to be able to move forward with this whole approach. Our intent is to develop a machine-learning and inference capability within all of Seagate operations, which include eight sites around the world. My expectation is that this is going to be a rather huge improvement in our operations process. It takes about six months for us to build a single hard drive, and we sell millions of them per year. So you can imagine how important it is for us to develop an analytics capability that HPE is offering us. So it isn't just the Apollo 6500, it's also the software stack that runs on top of it. View full review »
Daniel Polombo
IT Architect
Yes, we've called tech support. Mostly for hardware faults. View full review »
SeniorAc7315
Senior Account Manager
We have not use HPE support. We have our own engineers, so we're really proficient enough. And it's really easy to use. So it's not a big deal. View full review »
Anders Petterson
System Engineer at Mr Green
They have been very responsive and knowledgeable. As I say, we have mostly had trouble with the drives, and we have received the help and the replacement parts that we need. View full review »
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