For me, it was the speed in which we were able to deploy it. We bought AppPulse, and within a week we were able to have it fully integrated with our existing applications and have it monitoring them. It was just a really fast ROI. The speed that you can get AppPulse out there was the brightest spot of this whole process.

We typically lean more towards on-premise solutions for a host of reasons, so we had some trepidation about going into the cloud and a SaaS offerings. There was some leeriness around that, but it's been a very pleasant experience. It lowers my total cost of ownership, so that would have been one of the scarier points, but now I would tell colleagues that it's not something to worry about. It's done very well.

AppPulse Active allows us to very quickly produce synthetic monitoring for our applications, for some applications we've never been able to monitor before, some older Legacy applications. It gave us a set of tools that we could use to create the transactions and to play them back flawlessly on applications that we previous hadn't been able to. It was very quick.

It can monitor multiple types of applications. We monitor an old client server app, our mobile application, our external-facing web application, and internal sites that we use, like Skype for Business. Very quick and easy, and covers a big breadth of applications that we can monitor. It's very important to us because we're a regulated utility and we're required to have certain response times to calls from our customers.

One of the applications we're monitoring through AppPulse is our call center application. We want to make sure it's performing well and available so those numbers are good and we're in compliance with the regulations from our governing bodies, from the commissions. That's extremely important to us. We need to know our applications are performing and performing well.

For our external-facing websites, it's not regulatory-bound, but our customers are getting to demand better performance as they use other people's websites, they buy stuff from big sites such as from Amazon. They expect our site to perform equally as well. Also, if our site performs well, some basic questions could be answered online saving on calls. We need to be able to do that on our website to keep our call center volume down. It's all about keeping the customers happy and making sure that we're in compliance with our regulatory bodies.

We collect data about the user experience with real life data. This does not come from the testing part, but rather from the user part. We want to be sure that what we have tested and designed is really used as expected by the user.

We can collect data about the user experience and see how the user is behaving with the app, or check the behavior of the app itself. This is done in the context of the device that we are targeting.

It is interesting to check if the app is well-designed regarding the user's expectations. For example, we check if we have too much data transfer, or if the consumption of the battery is okay. We take into account the number of actions that you being done.

There are two levels of feedback coming from the solution. One is the user experience, which is really important. The other part is the design regarding the usage of this app in real life.

I'm working with a pharmaceutical company and that means that we have to instrument the app. This is a little bit similar to "big brother". In the context of a medical collection of information, we are facing some issues about regulation for data privacy. For example, localization is quite a sensitive issue for us. We are using AppPulse, but not as extensively as we expected, due to the limitations and the regulations that we have to meet.

We provide software testing services to third-party organizations with HP AppPulse. You can see the real user experience live. We can see if our users are experiencing low UI performance, stability problems, or high resource consumption on one screen. 

We had a client with a lot of crashes and we were able to show them how many users were suffering from crashes and which user action was causing the most crashes. This helped us focus on what they needed to fix from the developer side to quickly improve the user experience. It gave us VIP access to app behavior.

We need to be able to measure mobile apps' performance, stability, and resource usage, and focus on the most important issue and then improve them. I think that the valuable features of this product include:

• Stability overview with crash analytics.
• The FunDex scores gives me an overview of user experience in a very clear rating format.
• Helps me see the health of our applications.
• Launch time performance analysis.
• User action response time.
• Crash Trail.
• I can drill down to the root cause and see how UI performance, stability and resource usage is affecting the customer experience.

This product has many valuable features. It is very important for us to identify the response time, identify the different operating systems, the brand of the smart phones, and where customers are using them - not only in Mexico, but in different parts of the world.

Another feature that is very important for us is that it identifies transactions and flows of the operations that our customers use with our mobile application. We can improve the tool to make it faster and more adaptive to the needs of our customers.

With software development you want to use the analytics to drive the development roadmap - with this solution we have that capability.

The first thing that really turned me onto AppPulse Mobile was that they had a tag list, which can instantly capture all of the data that end users were creating by interacting with our app, without having to write a single line of code.

It took me less than 30 minutes to integrate it, with no additional development needed. As a start-up, that’s really important because everyone is doing five jobs. Before AppPulse Mobile, we used Google Analytics, but we didn’t have a global vision.

With Google Analytics, you choose what performance metrics you want to have reported, but with AppPulse Mobile, you have a global vision of what is really happening inside your app.

The thing that I like about AppPulse is that it's easy application to install and an easy application to use to provide information for our customers. They have a different views, some technical for us, and some technical for the customers. We are able to create different dashboards within AppPulse for business information. It's a great tool for different companies as we can create different mobile applications.

• FunDex
• Slice and Dice

The use of behavior and engagement with your app are two benefits we have gotten from AppPulse mobile. Overall the ease of the user interface has been valuable.

It provides a lot of customer insight, understanding the customer's needs, understanding the customer's issues, and it gives me a more proactive approach to solving a customer problem before it happens.

It has many features in one solution. For example, crashes, customer behavior, it's predictive. It helps predict the behavior before it happens.

We are trying to monetize the customer's user experience to help them define it. In Mexico, we have many customers with a huge development demand for mobile applications. For example, the last case in which we worked was with a retail banking company. They have approximately 20 applications for the end user. We've been working with them to sell the benefits that they will have with an application which monitors and provides feedback for the user.

 The application is easy to use, as it is friendly and graphic. I don't have problems.

• FunDex
• User-flow screen: so you can see wherever you have been sending the applications.
• User Interface was easy.
• User response time.
• Analytics were useful.
• Crash Trail - Easy to understand and you see what there is enough of and have access to all the facts of your users experience.