The solution's technical support was good. I rate the technical support a ten out of ten.

It's good. There is some scope for improvement. The response time could be better.

I give HPE a perfect ten for technical support. They always respond promptly, and I appreciate their proactive approach, addressing issues even before I notice them. The communication and assistance have been excellent.

I rate the technical support an eight out of ten.

The tool's technical support is good. 

Support is free and depends on the contract team. It is really good. 

HPE is very good in terms of providing assistance as required. We do not have any issues with the support side of this device. We're quite satisfied with their level of service.

Customer service is very important as you have constantly weigh your expansion needs with the right platform. It requires a constant engagement with the sales and technical teams and we have found the HP enterprise to be a great partner.

It's important that when things go badly, the very first call to tech support gets us to the right resources to discover the root cause of the issue.

That said, HP has been especially supportive on the ConvergedSystem platform. This differentiates them from SAP on the HANA side.

HP tech support has always been available quickly and forthcoming with what they can do and how they can implement it.

We evolved our support model over time, but I think even the basic support that you get has been really helpful and has met our expectations.

The technical support from HPE is excellent.

Tech support is good, no problem. You write a ticket and, for policy changes and stuff like that, they're pretty straightforward. Sometimes they say it will take eight hours and they do it in 15 minutes. There are many ways to do escalation of their tickets. From my point of view, I do not have a problem with them, they are pretty efficient.

HPE ConvergedSystem technical support is good, but they could do better in supporting other brands that customers have included in their infrastructure.

 I think the technical support is excellent.

It could be better. Every company has tech support outsourced, which is frustrating.

I have never had any problems with the technical support for this solution.

There are several levels of support available. These include simple Foundation care, which basically is a best effort. There is Proactive care, and even Datacenter care, which means you get an appointed account manager and much more rapid response. However, these options are expensive.

Technical support hasn't seemed to be that simple or that easy. I still feel like our calls get redirected to a specific team, which is fine. It is one number to call. What I've found frustrating is that sometimes when we call in, I don't think they know how a ConvergedSystem works. The whole point is you have one number to call and that person should know what that is and about what you have. It's not just some blades and some servers and some storage. You actually have a purpose-built system that they're supporting. There's been a lot of confusion with that. I don't understand why it's not known when we call that number what we have and what kind of support we expect.

The tech support is really good, both online and with engineers. We've been satisfied with the level of service we've received.

The customer service for this solution is good. 

The technical support is French approved  and transpires in this language, which works for us. So, too, we share the same work hours with those of technical support and they are adaptable to our schedule.