HPE Ethernet Switches Customer Service and Technical Support

Massimo Ciofi
ICT Manager at a engineering company with 11-50 employees
The technical is okay for our system. With the issue we have now, we contacted web support. We were satisfied with the support that we received. We had a problem with the shipment being lost, and they had to ship another one, but that was a problem with the shipper and not HPE. The support not only solves my problems but they try to solve future problems that may occur. View full review »
SherifHanna
Managing Director - CEO at AINSystems
We do not speak with HPE technical support because everything has to go through the distributor. View full review »
reviewer1169361
IT Manager at a maritime company with 51-200 employees
We have not dealt with technical support for this solution. We have reached out to our local partner, but it was just for clarification. Whenever we want to buy a new switch, we want to confirm the features like the stacking protocol. In terms of support, we have never had an issue that required we contact HPE. View full review »
Learn what your peers think about HPE Ethernet Switches. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,214 professionals have used our research since 2012.
Jean-Pierre-Gerber
System Engineering Manager at pronet-engineering GmbH
Technical support needs improvement. View full review »
Antonio EugenioBurriel
CIO at a tech vendor with 1-10 employees
We had to contact technical support one time to update the software. It was not easy because this unit is very old. We could not find the current files on the HP support page. Currently, we do not have a contract with technical support. View full review »
reviewer1109361
IT Manager at a healthcare company with 1-10 employees
We've contacted technical support many times. They are quick to respond. We're satisfied with them. View full review »
AliGursoy
IT Manager at CBN
The setup of the switches is simple, so we don't need any outside technical support. Once, when we had a switch that was broken, we called HP and they sent us a new one, which was convenient. Other than that, we haven't had any contact with them. View full review »
MelvynLee
Network Cooperations at ESTRO
I haven't had any reason to deal with the technical support people to date. View full review »
reviewer1200384
CIO at a insurance company with 51-200 employees
The technical support for this solution is fine. View full review »
Learn what your peers think about HPE Ethernet Switches. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
419,214 professionals have used our research since 2012.