HPE Hyper Converged Customer Service and Technical Support

Mohamad Charara
Development and IT Manager at a manufacturing company with 1,001-5,000 employees
With Dell EMC, they own everything and create one solution altogether. They design it in the way where they know the weaknesses of every solution that they have. This is much better than HPE. For example, I remember during the last storage issue that I had. HPE technical guys weren't able to support it, so I had to go back to VMware. This creates a loop or weakness. When you buy from Dell EMC directly, you receive that one point of contact for service and support. View full review »
Consulta67
Consultant at a tech services company with 51-200 employees
I am not very impressed by the technical support. The problem is that HP came out years ago and it was independent. But then HP bought out DVT so we had to learn how to work on the new equipment and how it works. That was not easy and the support was medium. You have to do it a lot for yourself. View full review »
Ayub Mohammed
Solution Architect at Ingram Micro Inc.
We have not reached out to technical support as of yet, but so far, we haven't needed it. View full review »
Find out what your peers are saying about Hewlett Packard Enterprise, Dell EMC, Nutanix and others in Hyper-Converged (HCI). Updated: May 2020.
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BartHeungens
Hybrid Infrastructure Solution Architect at a tech services company with 1-10 employees
So far, the support has been really good. Adding InfoSight to Simplivity will make support even better with its AI engine. View full review »
Hatim Ali
System Administrator at IMC
Technical support has been fine so far. We have only been using the solution for the last two or three months, so it's hard to answer this question because we are new. View full review »
Zeljko Radjen
Data Centre Solution Department director at a tech services company with 501-1,000 employees
In general, HP has good technical support. There are local teams here, and usually, the first level is done by contacting them. HP is not directly present. They changed their model, and a new company, that they selected, represents them here. View full review »
Systyarch67
Solutions Architect at a tech services company with 1,001-5,000 employees
I would rate technical support seven out of ten. Sometimes we have had some delays in receiving parts or resolving issues. View full review »
ZazaGabashvili
Information Security Officer at a financial services firm with 51-200 employees
Currently, there is no local technical support. HP technical support for HPE Hyper-Converged systems has a hotline available. We did not have any issues. We do not have a site engineer, but our organization is considering have an on-site technician. We are no longer using this solution. View full review »
Find out what your peers are saying about Hewlett Packard Enterprise, Dell EMC, Nutanix and others in Hyper-Converged (HCI). Updated: May 2020.
418,350 professionals have used our research since 2012.