HPE Hyper Converged Customer Service and Support

Yudish Jatoo - PeerSpot reviewer
Business Development Manager at MC3

The customer service and support are very helpful. 

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Amir Azmy - PeerSpot reviewer
HPE Account Manager at Ingram Micro company

I have personal connections with HPE. I do not have to open tickets with the support team. The quality of support must be improved.

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KK
General Manager at Zenith Business Solutions

The solution's technical support is good, and I'd give them an eight out of ten.

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Buyer's Guide
HCI
March 2024
Find out what your peers are saying about Hewlett Packard Enterprise, Dell Technologies, VMware and others in HCI. Updated: March 2024.
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Arthur Fan - PeerSpot reviewer
Deputy Director at MPICorporation

The solution's local support services are good. Although, it could be faster.

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Ajit Pratap Kundan - PeerSpot reviewer
PreSales Lead- Government & Defense at a security firm with 51-200 employees

With HPE Hyper Converged, you get all the technical support from a single window. You have to raise a ticket with the support team that offers a single window to help with hypervisors, HCI, hardware, or VDI software.

I rate the technical support a ten out of ten.

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JimJohansson - PeerSpot reviewer
Infrastructure architect at Forsakringskassan

The customer support for HPE is good, I'm happy with it. 

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Gayan Senadheera - PeerSpot reviewer
Director at Tyax Pvt Ltd

The support is very good. Every time we do an installation, HPE directly handles the support. However, we have to pay separately for the support.

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KK
General Manager at Zenith Business Solutions

The support layer from HPE is pretty good. If you are purchasing that from HPE Enterprise at the time of purchasing the equipment, the support is pretty smooth.

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MM
IT infrastructure at Halcon

We get very good technical support for HPE Hyper Converged. 

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it_user283578 - PeerSpot reviewer
Director of IT Systems at a legal firm with 1,001-5,000 employees

We haven’t needed to use technical support.

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it_user683277 - PeerSpot reviewer
Consultant at Hexagon Safety and Infrastructure

We used technical support for the drive. They were very good.

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Tomas Sajauka - PeerSpot reviewer
Systems Engineer-Consultant at Blue Bridge Bond, UAB

Customer service and support are working in the right way. 

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Ayub Mohammed - PeerSpot reviewer
Solutions Architect at Ingram Micro

We have not reached out to technical support as of yet, but so far, we haven't needed it.

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HA
System Administrator at IMC

Technical support has been fine so far. We have only been using the solution for the last two or three months, so it's hard to answer this question because we are new.

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it_user485943 - PeerSpot reviewer
AVP Software Development at a marketing services firm with 501-1,000 employees

I've only contacted them once when we had an issue. It was our issue, as the managers of the system, we had a space provisioning issue that we had to reach out to HPE to get assistance with. I wasn't actually on the phone with them. Our vendor, who provided this system, was interacting with HPE support but as far as I know it went very well.

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UR
Directors at Eglobe infra solutions

We have had no issues with the technical support. 

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AD
Solutions Architect at a tech services company with 1,001-5,000 employees

I would rate technical support seven out of ten. Sometimes we have had some delays in receiving parts or resolving issues. 

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ZR
Data Centre Solution Department director at a tech services company with 501-1,000 employees

In general, HP has good technical support. There are local teams here, and usually, the first level is done by contacting them. HP is not directly present. They changed their model, and a new company, that they selected, represents them here.

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it_user568050 - PeerSpot reviewer
IT Manager at a energy/utilities company with 501-1,000 employees

We have used technical support. When we had downtime, we called technical support to help us troubleshoot the problem. It took us a very long time to get connected to them. We had different numbers on the website, and some of the numbers were wrong. You have different websites with different numbers and it's very difficult to get through to them. It took us about half an hour to deal with a P1 priority system that was down. Once we got in, it was perfect. But it took us a while to get in.

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it_user567912 - PeerSpot reviewer
Owner and CEO at Bitcon

I've been in IT a long time, so I realize that by attending conferences, such as a recent one, it’s not just for the announcements. For me, it's more of a networking thing, shaking hands, and getting to know people. At these events, you can meet the developers and the product managers. It opens up doors so you can become more independent of that one phone number. It’s quite important knowing people.

If you do the networking, you feel that the service you get is top notch.
You get even more service. It makes it easier to get to the second and third line of support because you know what you're talking about. You get more information than just the marketing fluff. I know what it's about because I'm able to communicate directly with the hardware and software guys and the product managers.

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it_user759894 - PeerSpot reviewer
Development and IT Manager at a manufacturing company with 1,001-5,000 employees

With Dell EMC, they own everything and create one solution altogether. They design it in the way where they know the weaknesses of every solution that they have. 

This is much better than HPE. For example, I remember during the last storage issue that I had. HPE technical guys weren't able to support it, so I had to go back to VMware. This creates a loop or weakness. 

When you buy from Dell EMC directly, you receive that one point of contact for service and support.

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BH
Hybrid Infrastructure Solution Architect at Bitcon

So far, the support has been really good.

Adding InfoSight to Simplivity will make support even better with its AI engine.

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Tomas Sajauka - PeerSpot reviewer
Systems Engineer-Consultant at Blue Bridge Bond, UAB

Technical support is fairly good.

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WZ
Consultant at a tech services company with 51-200 employees

I am not very impressed by the technical support. The problem is that HP came out years ago and it was independent. But then HP bought out DVT so we had to learn how to work on the new equipment and how it works. That was not easy and the support was medium. You have to do it a lot for yourself.

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it_user759894 - PeerSpot reviewer
Development and IT Manager at a manufacturing company with 1,001-5,000 employees

I have proactive support from HPE. Their support is really good and the moment you need them, you can find them.

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it_user683301 - PeerSpot reviewer
Team Leader Infrastructure Team at Entel

I would give technical support a rating of 10/10. We call for typical issues. Even for those of us who have taken the courses and are certified, we sometimes have issues that we need help with.

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ZG
Information Security Officer at a financial services firm with 51-200 employees

Currently, there is no local technical support. 

HP technical support for HPE Hyper-Converged systems has a hotline available.

We did not have any issues. 

We do not have a site engineer, but our organization is considering have an on-site technician. We are no longer using this solution.

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Buyer's Guide
HCI
March 2024
Find out what your peers are saying about Hewlett Packard Enterprise, Dell Technologies, VMware and others in HCI. Updated: March 2024.
765,234 professionals have used our research since 2012.