HPE Hyper Converged Customer Service and Support
The customer service and support are very helpful.
View full review »I have personal connections with HPE. I do not have to open tickets with the support team. The quality of support must be improved.
KK
Krishna Rao Kalavala
General Manager at Zenith Business Solutions
The solution's technical support is good, and I'd give them an eight out of ten.
View full review »Buyer's Guide
HCI
March 2024
Find out what your peers are saying about Hewlett Packard Enterprise, Dell Technologies, VMware and others in HCI. Updated: March 2024.
765,234 professionals have used our research since 2012.
The solution's local support services are good. Although, it could be faster.
View full review »With HPE Hyper Converged, you get all the technical support from a single window. You have to raise a ticket with the support team that offers a single window to help with hypervisors, HCI, hardware, or VDI software.
I rate the technical support a ten out of ten.
The customer support for HPE is good, I'm happy with it.
View full review »The support is very good. Every time we do an installation, HPE directly handles the support. However, we have to pay separately for the support.
View full review »KK
Krishna Rao Kalavala
General Manager at Zenith Business Solutions
The support layer from HPE is pretty good. If you are purchasing that from HPE Enterprise at the time of purchasing the equipment, the support is pretty smooth.
View full review »MM
Mohamed Mourshedy
IT infrastructure at Halcon
We get very good technical support for HPE Hyper Converged.
View full review »We haven’t needed to use technical support.
View full review »We used technical support for the drive. They were very good.
View full review »Customer service and support are working in the right way.
View full review »We have not reached out to technical support as of yet, but so far, we haven't needed it.
View full review »HA
Hatim Ali
System Administrator at IMC
Technical support has been fine so far. We have only been using the solution for the last two or three months, so it's hard to answer this question because we are new.
View full review »I've only contacted them once when we had an issue. It was our issue, as the managers of the system, we had a space provisioning issue that we had to reach out to HPE to get assistance with. I wasn't actually on the phone with them. Our vendor, who provided this system, was interacting with HPE support but as far as I know it went very well.
View full review »UR
Usha Rani
Directors at Eglobe infra solutions
We have had no issues with the technical support.
View full review »AD
Systyarch67
Solutions Architect at a tech services company with 1,001-5,000 employees
I would rate technical support seven out of ten. Sometimes we have had some delays in receiving parts or resolving issues.
View full review »ZR
Zeljko Radjen
Data Centre Solution Department director at a tech services company with 501-1,000 employees
In general, HP has good technical support. There are local teams here, and usually, the first level is done by contacting them. HP is not directly present. They changed their model, and a new company, that they selected, represents them here.
View full review »We have used technical support. When we had downtime, we called technical support to help us troubleshoot the problem. It took us a very long time to get connected to them. We had different numbers on the website, and some of the numbers were wrong. You have different websites with different numbers and it's very difficult to get through to them. It took us about half an hour to deal with a P1 priority system that was down. Once we got in, it was perfect. But it took us a while to get in.
View full review »I've been in IT a long time, so I realize that by attending conferences, such as a recent one, it’s not just for the announcements. For me, it's more of a networking thing, shaking hands, and getting to know people. At these events, you can meet the developers and the product managers. It opens up doors so you can become more independent of that one phone number. It’s quite important knowing people.
If you do the networking, you feel that the service you get is top notch.
You get even more service. It makes it easier to get to the second and third line of support because you know what you're talking about. You get more information than just the marketing fluff. I know what it's about because I'm able to communicate directly with the hardware and software guys and the product managers.
With Dell EMC, they own everything and create one solution altogether. They design it in the way where they know the weaknesses of every solution that they have.
This is much better than HPE. For example, I remember during the last storage issue that I had. HPE technical guys weren't able to support it, so I had to go back to VMware. This creates a loop or weakness.
When you buy from Dell EMC directly, you receive that one point of contact for service and support.
View full review »BH
BartHeungens
Hybrid Infrastructure Solution Architect at Bitcon
So far, the support has been really good.
Adding InfoSight to Simplivity will make support even better with its AI engine.
Technical support is fairly good.
View full review »WZ
Consulta67
Consultant at a tech services company with 51-200 employees
I am not very impressed by the technical support. The problem is that HP came out years ago and it was independent. But then HP bought out DVT so we had to learn how to work on the new equipment and how it works. That was not easy and the support was medium. You have to do it a lot for yourself.
View full review »I have proactive support from HPE. Their support is really good and the moment you need them, you can find them.
View full review »I would give technical support a rating of 10/10. We call for typical issues. Even for those of us who have taken the courses and are certified, we sometimes have issues that we need help with.
View full review »ZG
ZazaGabashvili
Information Security Officer at a financial services firm with 51-200 employees
Currently, there is no local technical support.
HP technical support for HPE Hyper-Converged systems has a hotline available.
We did not have any issues.
We do not have a site engineer, but our organization is considering have an on-site technician. We are no longer using this solution.
View full review »Buyer's Guide
HCI
March 2024
Find out what your peers are saying about Hewlett Packard Enterprise, Dell Technologies, VMware and others in HCI. Updated: March 2024.
765,234 professionals have used our research since 2012.