HPE ProLiant DL Servers Customer Service and Technical Support

Nazmi Saifee
General Manager / Head – Central Automation at Essar
I have not needed to contact their technical support. View full review »
it_user567903
IT Manager at AlgoSec
I use technical support from time to time. It's very easy to open a case, very quick response and, most of the time, the first response that we are receiving solves the problem. We aren't getting into long discussions or things like that. We have Hebrew customer support, actually. View full review »
Shakil Chagani
System Administrator at a non-profit with 51-200 employees
Excellent, the support is one area where I can have no complaints. Whenever a hardware failure has been detected, HP have responded in good time and the part was delivered within the agreed SLA. Having said that, the original parts availability outside the established channels also makes it easy (cheaper) to maintain, especially in non-critical environments i.e. dev and test. View full review »
Find out what your peers are saying about Hewlett Packard Enterprise, Dell EMC, Lenovo and others in Rack Servers. Updated: October 2019.
377,556 professionals have used our research since 2012.
Vincent Brooker
IT Administrator at a tech vendor with 5,001-10,000 employees
Technical support is very good. I can't complain. We have had very few incidents, but when we have needed to, we can get through to them and get the right support. View full review »
Baca Sulaiman Vaithiyan Abdulrazac
Marketing Specialist
We have used their pre-sales, HPE's pre-support services for installation and services, and even our in-house engineers can work with their tech support as well. HPE support works well within our region. They do their job within the next business day. View full review »
Ahmed Alaiady
IT Infrastructure Manager at a comms service provider with 51-200 employees
During our first year of using tech support, it was very good. But recently there has been a lack of help from their support team. Unless it is a special case, they are not very helpful. View full review »
Helega Van Looy
Software Operations Engineer at Agfa Healthcare
We are OEM clients, so the support is very good. We have direct contact so support is good. We used to have 13 x 5, but now it's next business day. View full review »
Nikolai Heidinger
System Engineer Server Operation at a pharma/biotech company with 10,001+ employees
Tech support is perfect. We have HPE engineers on-site, and also the delivery of parts, it works really well. View full review »
Infrastrf788
Infrastructure Coordinator
We use HPE Datacenter support, and it is good support. It is automatic support. When I have a problem, the question is written automatically. View full review »
SeniorSy52d7
Senior Systems Engineer
I am not responsible for the tech cases, so I can't comment. View full review »
Find out what your peers are saying about Hewlett Packard Enterprise, Dell EMC, Lenovo and others in Rack Servers. Updated: October 2019.
377,556 professionals have used our research since 2012.
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