HPE SimpliVity Customer Service and Technical Support

Scott Howell
IT Director at McInnes Cooper
The technical support is good. We purchased SimpliVIty prior to HPE owning them, so there was a different support when the buyout occurred. However, it is at a level now where it is second to none. View full review »
SeniorEn1655
Senior Engineer at a financial services firm with 5,001-10,000 employees
The technical support is not the worst ever. It has changed, because it used to be bad. It used to be where they had amazing techs, but you could never get them on the phone. Now, you can get somebody on the phone but they never know what they are talking about. There is pretty good support for upgrades. I got a pretty senior tech the last time that we did an upgrade, so it is workable. View full review »
ITManagec86b
IT Manager at a financial services firm with 501-1,000 employees
We have not had many technical support calls. However, we had one call which was not completely answered to our satisfaction. Are they capable of answering that question or not? Based on that particular call, we didn't receive the right answer. View full review »
Learn what your peers think about HPE SimpliVity. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
420,671 professionals have used our research since 2012.
ITTransfa3db
IT Transformation Manager at Kraft Heinz
I haven't any problems with the technical support. The teams are usually pretty good at what they do. Getting them in certain regions is harder than actual fixing the problems, e.g., getting somebody onsite if there are not that many technicians, like in Europe or Asia, who are trained. View full review »
DougCollette
IT Engineer at Town of Mansfield
We've only placed two technical support calls, and they were very helpful. View full review »
SeniorEn331d
Senior Engineer at a retailer with 1,001-5,000 employees
The technical support is amazing. It's really good. We've gotten the white-glove treatment from HPE and CDW. View full review »
reviewer897879
Consultant at a tech services company
The support is quite good. If you have a question or a problem with the installation you can call on your implementation partner, or you can also call directly to HPE and open a support call. It works quite well. View full review »
Steve Schaaf
VP/Chief Technology Officer at Francis Drilling Fluids, Ltd.
Support has been top notch, both responsive and knowledgeable. View full review »
Assistan9c81
Senior Systems Engineer - Midrange Hardware Standards at a transportation company with 10,001+ employees
The technical support is weak. It is a layered product. It has a software solution on top of the SimpliVity solution, which is built on top of the hardware of the HPE DL380s. When we call for a problem that we know is related to the DL380, we get a SimpliVity guy trying to solve a SimpliVity problem. If it is not a SimpliVity problem, it's a hardware problem. So, it takes awhile for them to figure out which part of the organization should really be helping us. View full review »
VictorChen
Systems Engineer at Sempra
Most of technical support has been excellent. I can escalate my support case to a developer very quickly, in less than a day. That's unbelievable. View full review »
ChiefTecd74f
Chief Technology Officer at a financial services firm with 51-200 employees
We get very good technical support. View full review »
NetworkM21e6
Network Manager at a marketing services firm
The technical support is good. We are in contact with HPE. It seems like anytime that we have problems people are there to help us. View full review »
LeadSystff59
Lead Systems Engineer at a retailer with 1,001-5,000 employees
Technical support is very good. View full review »
ITAnalysdf70
IT Analyst at a local government with 1,001-5,000 employees
Technical support is okay. View full review »
Producti149a
Production Support Manager at a tech services company with 10,001+ employees
We haven't had any issues or problems with the technical support. They help us by setting up a demo and making sure everything functions correctly with the product before we ship it to the client. View full review »
Arturo Herrera
IT Manager at Penoles
The technical support is very good. We have Tier 2 and 3 support. View full review »
Cesar Gonzalez
IT Manager at Penoles
The technical support is okay. However, when we need to escalate issues to the next levels, they first go to India, then the USA. We do have some problems with the time zones. View full review »
Michael Walton
IT Director at Celgene Corporation
Technical support has been awesome. View full review »
Lee Commins
VMware Administrator at a energy/utilities company with 1,001-5,000 employees
Technical support at HPE has always been really good, with anything I've done with them. View full review »
SystemsEng
System Engineer at a tech services company with 501-1,000 employees
HPE has a good track record of support. View full review »
Luis Bezerra
IT Manager at a tech services company with 501-1,000 employees
I haven't spoken with their technical support. View full review »
Learn what your peers think about HPE SimpliVity. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
420,671 professionals have used our research since 2012.