The technical support is excellent. A ten out of ten.

HPE StorageWorks MSA's technical support is quite responsive in Saudi. So we don't have any issues with our customers regarding technical support.

If you have proper support paid, you are obviously going to get good support.

I haven't had to call tech support on those.

We always use technical support if we have trouble, like if it breaks and we need to go back on the warranty or if we need assistance with configuration, we do that. We are definitely happy with them.

I rate HPE support four out of 10. I'm not happy with them. We purchased mission-critical support, and we're supposed to get a response in four hours. Instead, I'm waiting days for them to replace the drive. They asked me to send back the failed one, and I don't know the address. After I sent it back, they told me they haven't received it. It's a nightmare. 

We have used the technical support. They help us with all our firmware upgrades and things like that, so I would evaluate them at a high level.

The local HPE support has always been good.

I have not needed technical support. 

We haven't really contacted technical support too much. We had to reach out once for patching. They were very helpful and the process was very fast. We were satisfied with the level of service provided.

HP's technical support is great and they helped us with everything.

Very good.

Technical support on the phone is fine and storage has been very good overall.

The support engineers are knowledgeable and resposive.

I haven't had to call HP technical support because I am an HP expert and I can set up any HP storage by myself. We have a team of five engineers who handle all maintenance-related issues.