Huawei Ethernet Switches Customer Service and Technical Support

reviewer1023120
Network Engineer at a comms service provider with 501-1,000 employees
I would say that the technical support responds quite well. Because we are in the same time zone, it is quite easy to find people for troubleshooting or support. Just in case they cannot solve my problem, they can look for other knowledgeable resources within the same time zone who can address the issue. Some other brands, like Cisco, will usually pass the case to another time zone. They work in a protocol which some people call "follow the sun." So sometimes when people are working in one time-zone and they pass the case to people in another time zone, there might be some problem or some information that gets lost about the dialogue explaining the issue. When that happens, you have to repeat the questions and dialogue and it can take the people responding some time to pick up what had already been explained. So it wastes time at the end of the day. View full review »
reviewer947484
Head IT Operations at a consumer goods company with 10,001+ employees
We've reached out to technical support and have occasionally come across language barriers. Sometimes the person speaks English, and other times it's Chinese with English as a second language, and it can be difficult to converse and to describe the issues we are having. It would be better if they had more staff on hand that were able to communicate in English a bit better, but the help itself isn't too bad. View full review »
MuhittinAkar
Network Security Expert at Seçil Kauçuk
Local support is available in Turkey from two or three different partners. However, we rarely ask for support from Huawei because when you set up a deice it works properly and we rarely need to change anything. If you add a new device, such as an access point, then you may need to configure some ports but it is very rare. It happens two or three times a year in our organization. View full review »
Learn what your peers think about Huawei Ethernet Switches. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,901 professionals have used our research since 2012.
Huseyin Yildirim
Founding Partner at a transportation company with 1,001-5,000 employees
We've been satisfied with the level of technical support we've received from the solution. We've used technical support a lot, and it's one of the main advantages of the solution overall. View full review »
reviewer1187313
Senior System Engineer at a tech services company with 11-50 employees
The technical documentation available is very good. The technical support for the customer is also good - I would give it 8 out of 10. View full review »
Umer Siddique
Sr. Network Engineer at Fatima Group
Technical support is good. Out of ten, I would rate them seven or eight. View full review »
reviewer903333
IT Consultant at a government with 11-50 employees
We've had contact with technical support and they are okay. The amount of assistance they provide is average. The response time they offer is typically too long and should be shortened. A lot of issues take hours. View full review »
reviewer1034097
Technical Manager
I contact two places for support, Romania and China. I don't only use support for troubleshooting but also for conception and networks. I don't have any trouble with them. View full review »
Fabio ProençA
Engineer at a tech services company with 10,001+ employees
Their technical support is very good, although I haven't been in touch with them directly yet. View full review »
Learn what your peers think about Huawei Ethernet Switches. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,901 professionals have used our research since 2012.