Huawei Ethernet Switches Room for Improvement

Network Engineer at a comms service provider with 501-1,000 employees

To improve the ethernet switches, I think first of all that Huawei should improve their knowledge base library. When people like me are trying to look for documents to study about the product to find a solution, sometimes the particular information I am looking for is quite hard to find. It should be an easy task to find a suitable document as a reference. By comparison, it is very easy to locate the information that you need for the Cisco systems. I just type the name of any features or any questions I might have into Google and I can find what I need in a matter of minutes. With Huawei, it is not that simple.  

I think the support also needs to be improved. Right now you have to be able to speak Mandarin in order to communicate with those technical experts and express your problem to make them understand what it is. When they know they can give you a solution to solve your problem, and the support is good in that way it is good. But they need more support for other languages. When I work with Cisco, for example, you can generally speak in English. I am not saying that the support people at Huawei do not know how to communicate in English at all, but find it quite difficult to communicate well with them because they have a very heavy Mandarin accent when speaking in English. It is better to just speak with them in mandarin if you can.  

Because I work only so often with the Huawei brand, I think these might be the only suggestions I have. I spent a long time with the technology but have not gotten very deeply into discovering the smaller details of Huawei switches until recent years.  

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Head IT Operations at a consumer goods company with 10,001+ employees

I've found that the Huawei switches around the core fail, or at least the 9300 series do. I've had to move to Cisco. They tend to freeze and cause problems on my network, so I've needed to replace them with a bigger Cisco switch that can handle the network more effectively.

With Cisco, there are a few particular routine protocols that are not supported on Huawei. Cisco has these proprietary routine protocols which they try to maintain. Since we have the two switches integrated together, it would be helpful if Huawei could offer a more open routine protocol that can be standardized, and they should offer the same protocols that are standard on Cisco on their service as well so that the switches can match up a bit more elegantly. It would be great if the two solutions could somehow actively collaborate a bit more together.

The solution needs to provide a lot more availability. There needs to be more information on the internet to help people more easily configure the solution, etc. Right now, if you need to know something or need to find something, you have to go directly to Huawei. 

There needs to be more documentation. If they opened up a bit and shared more information and maybe allowed for YouTube videos about their products and how to work them, it would benefit the users quite a bit. 

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Network Security Expert at Seçil Kauçuk

We have a purchasing procedure. It says that if we want to buy a specific product or service we should get quotes from at least three companies. If we cannot get more than one quote we should find a similar product or service from a different vendor.

We had this issue last year. We needed 15 access points and we wanted to buy Huawei access points because our other devices were Huawei. I wanted a quote from three Huawei partner but only one of them sent the quote. Other partners said that Huawei did not send any quote
information because they send quote only one partner. We talked to Huawei regional sales manager but they said they can not do anything for this situation.

Because of this situation, I searched for the products of other vendors. Aruba sent three quotes from its different partners and their quotes were similar. And also they were cheaper than Huawei. Because of the cost factor, our purchasing department preferred to buy Aruba access points.

We had the same issue for the switches at around the end of 2019. Because I don't have time to search other vendors we canceled the purchasing and our budget for switches.

Now I don't have any spare products and I will be trouble if one of my switches fails.

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Learn what your peers think about Huawei Ethernet Switches. Get advice and tips from experienced pros sharing their opinions. Updated: April 2021.
476,483 professionals have used our research since 2012.
Network Architect & Pre-Sales Consultant at a tech services company with 201-500 employees

I do not know if I can think of a product feature that really needs to be improved. Especially right now, the most important thing for customers is cost and Huawei does have a very good price point. They are very competitive from a cost perspective. From a technology perspective and in my economic environment with my customers, Huawei has everything that I and the customers need.  

If I have one potential issue, it is that the technical support does not understand English so well. The issue is just that they should understand and speak English pretty well to provide proper technical support and solutions.  

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Huseyin Yildirim
Founding Partner at a transportation company with 1,001-5,000 employees

Troubleshooting documentation should be improved.

The interoperability of the devices, in general, on the Huawei switches is not good and is known to be not good. Maybe they can improve this a bit.

In terms of being able to patch quickly, if you have both a quality device, a quality switch that has a specific capability, Huawei won't necessarily have the same capability until a patch is created for it. 

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Senior System Engineer at a tech services company with 11-50 employees

From the customer's perspective, they usually don't care about certain disadvantages because as a technician I am the one who deploys and configures the planning and communication for them. In my opinion, most of the basic configurations of the switches are all the same.

In terms of Huawei specifically, the availability and the speed of the firmware updates are the only things wrong with Huawei. There are some vulnerabilities on the hardware. Cisco is good with releasing the patches. For Huawei, this aspect is problematic.

I would like to see performance improved, including wi-fi flexibility.

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Umer Siddique
Sr. Network Engineer at Fatima Group

I had issues with patching the IOS. But right now I think Huawei has improved very much in the advanced technology and is more stable now. I think patch and bug fixes should be announced on a scheduled basis. That would eliminate the issues and improve the functionality of the device. It would be helpful. 

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Philbert Nduwimfura
IT Manager at a pharma/biotech company with 201-500 employees

The graphical user interface could be much better.

The vendor needs to make a better marketing effort to promote this product because you don't find a lot of good articles promoting it. Other brands are more aggressive in marketing.

In the future, I would like to see a feature that includes a dynamic picture of all of the ports, and what is connected to them. The functionality may be there, but I haven't seen it yet. Being able to see what is going through the ports would be helpful.

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IT Consultant at a government with 11-50 employees

The software could be more stable. There are a lot of bugs reported for the IS portion.

The GUI could be improved. It could be much more adaptable.

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Technical Manager

In the next release, I would like to see an increase in the performance of DDoS protection systems against all kinds of attack packets.

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Muhittin Akar
Network Security Expert at Secil Kaucuk San

It would be helpful to have more commands.

Technical support needs improvement.

I would like to see more training opportunities available. It is very rare to find training with quality.

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IT Director at a tech services company with 11-50 employees

The web interface is poor, it could be improved.

The stability could be improved.

Although it is suitable for us, it could have better third-party integration.

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VP at a computer software company with 201-500 employees

The performance has been slow at times.

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Fabio ProençA
Engineer at a tech services company with 10,001+ employees

Integration could be improved. The price could also be lower.

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Wireless Network Design Engineer at a comms service provider with 1,001-5,000 employees

There could be some improvement in the dashboards and that's something that could be included in the next update.

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Ivorn Zhang
Director Of Information Technology at Bioworkshops

The configuration could be improved and deployment should be easier. It's also quite expensive.

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Learn what your peers think about Huawei Ethernet Switches. Get advice and tips from experienced pros sharing their opinions. Updated: April 2021.
476,483 professionals have used our research since 2012.