The support is simply not there, so it needs to be improved. This solution needs a management console where we are alerted to issues and can report them, or escalate them through email or another method. If something happens to our storage, for example, then we will be notified, and we can report it through the console.
What other advice do I have?
My advice to anybody who is considering this system is not to do it. I do not recommend it. It is a big no. The biggest complaint that I have about this solution is the support. It is important to have responsive support. We had a RAM issue, and the RAM is the heart of the server. I had to escalate the ticket and wait for thirty days. During that time, my server was totally down, which caused our… more»
Which other solutions did I evaluate?
We are currently in the stage of migrating our environment to a Huawei solution. It is similar to what we have now, being on-premises and nothing related to the cloud for the time being. We were having too many support issues with IBM. Within the past couple of months, we were having physical server issues, including problems with the RAM.