Huawei OceanStor Customer Service and Technical Support

Systems Technician at Ayuntamiento de Alcorcon
So far we never had to call support. We currently have a contract who is available 24 hours a day with four hours response time. But as we haven't used it before, I don't know if it's really good or not. View full review »
Remigiusz Gorecki
Data Center Presales Engineer at Integrated Solutions
Technical support could be a problem. We have no big problem with the storage, but we do have problems sometimes. I have Huawei service with my license. In our country, there is no support center and generally, the support center is in China. Sometimes there are language barriers. View full review »
IT Manager at a software R&D company with 5,001-10,000 employees
We struggle a bit with technical support with the language barrier. View full review »
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