Huawei OceanStor Customer Service and Technical Support

Chetan Woodun
Senior Consultant at a tech services company with 11-50 employees
I've had experience with support. In fact, even for this type of solution, hyperconverged, we took the product support that is standard. In fact, the alerts go to us and they also go to Huawei support because it's a critical system for us. We sometimes have Huawei contacting us to say we got something even before we contact them. This is good. Support has been good. View full review »
EGonzalez
Systems Technician at Ayuntamiento de Alcorcon
So far we never had to call support. We currently have a contract who is available 24 hours a day with four hours response time. But as we haven't used it before, I don't know if it's really good or not. View full review »
Remigiusz Gorecki
Data Center Presales Engineer at Integrated Solutions
Technical support could be a problem. We have no big problem with the storage, but we do have problems sometimes. I have Huawei service with my license. In our country, there is no support center and generally, the support center is in China. Sometimes there are language barriers. View full review »
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431,081 professionals have used our research since 2012.
Jan Stibor
IT Solution Architect at Huatech a.s.
Technical support is good, we're very satisfied with it. View full review »
reviewer730659
IT Manager at a computer software company with 5,001-10,000 employees
We struggle a bit with technical support with the language barrier. View full review »
reviewer1263333
Project Manager at a tech services company with 11-50 employees
The technical support has been a let down for us. It's something the company has to work on. We haven't been satisfied with their level of service. View full review »
Find out what your peers are saying about Huawei, Dell EMC, Hewlett Packard Enterprise and others in All-Flash Storage Arrays. Updated: July 2020.
431,081 professionals have used our research since 2012.