It might be difficult to have some support in French with Huawei. We have local support, but it is not French-speaking people.  

If you would like to call the support for the third level of support, everything's gonna be in English. And sometimes there are some Chinese people that are speaking English and sometimes it's not really very easy.

So sometimes we have to come back to rephrase things. To be sure that we understand what the support said.

So, there is room for improvement here. 

The technical support is good. They have has shifted the support to their Dubai region. They now have proper infrastructure. They're Egypt's support and all the support agents are good in communication. Previously Huawei was having communication issues. The engineers were in China and they were having issues, but they have become much more professionals and they are ready to do RCA without any additional cost.

IBM does root cause analysis and I have seen Huawei support do root cause analysis which is a plus point.

The support is good. However, there are times when it can be challenging.

The customer service and support are good.

The solution's technical support is good and fast. If we have any critical issues, the Huawei engineer will resolve them on a call within 10 to 20 minutes.

The tech support is quite good if you can speak Chinese. You can talk to them in English, but if you can speak Chinese, it is much easier to communicate with them.

The technical support is quite good. They are helpful and responsive. We've been happy with their level of support.

Customer service and support are pretty good.

The technical support services need improvement. They should provide local support for software and hardware issues.

Their customer support is excellent. We have a Chinese representative located in our local Huawei office, which facilitates direct communication with the production R&D team in China. This connection enables us to access level three support directly through this individual.

The product’s technical support services are good. They answer queries in 15 minutes.

The technical support is good and they are responsible and relatively quick to respond although there are sometimes problems. We inform them when something is missing and they get back to us pretty quickly. 

The support team has proven to be reliable. In my region, we have a proficient team addressing issues promptly. I haven't encountered any significant problems with the support system; it appears to be a mature and well-established component of the product. I would rate it ten out of ten.

So far, technical support has been great I have no complaints. they are helpful and responsive. 

The solution's technical support team provides the best services.

The customer support is helpful.

The customer support is excellent.

I would rate the technical support for Huawei OceanStor Dorado a ten out of ten.

The local engineers are helpful. They go to the customers' site location to assist. Remote support is also available, but our customers prefer on-premises support.

To date, we have not needed support. Fortunately, right now, there has been no hardware failure or system failure. It's been very good in terms of working without issues, therefore, I can't speak to any knowledge of how technical support works. I've never dealt with them. 

The local support has been very good.

The technical support has been good.

I have not been in contact with technical support, and I have not heard that any of our customers have needed to contact them either.

Technical support is very responsive. We have many products from Huawei. If something happens, we open a ticket and they assist.

I've only had to use technical support a few times because the solution is very stable. They always have very good support.

Huawei's technical support is very advanced. Customers can directly approach a Huawei technical person by logging a ticket and providing an email address. They will definitely respond in one or two hours.

The support is fast but the customer needs to understand what data they need for support.

Huawei provides different types of services in our region. There are Hi-Care and Co-Care. The Hi-Care services are provided directly by Huawei, whereas Co-Care services are handled by partners. Overall, the support is fine.