Up to now, I haven't needed to check any tickets. It was a one-time installation, and we haven't encountered any issues since then. Consequently, I haven't had any experience with the support.

Our experience with customer support has been really good. Whenever we faced any issue or challenge, their service team handled it very well and promptly. It is beneficial that the support team is available at all times. 

We have local support in Tanzania, they give us great support.

I rate the technical support from Huawei OceanStor a five out of five.

I have contacted the customer service team many times. When I compare it to other vendors like IBM, Lenovo, and others, I would say that Huawei's support is one of the best. They respond quickly, analyze the problem efficiently, and provide spare parts easily. This is something we really appreciate.

The technical support team is very good.

We have contacted the solution’s technical support team twice. It is helpful.

The solution's support is very helpful and responsive. 

Every time we need to raise the support, they provide support. They are responsive. However, as a customer, we cannot fix anything from our side. The documentation is not available. Everything is in a black box or something. 

We have not contacted technical support because it runs very well. We have not had any issues.

The tool's technical support is good. However, we had encountered issues during upgrades. 

The technical support is slow.

We have good support from Huawei, any concerns are resolved very quickly.

The technical support from Huawei OceanStor is good.

Technical support is good, we're very satisfied with it. 

Technical support is okay. However, sometimes within the support system, they provide some sort of canned automatic reply to the customer instead of setting up communication with the customers.

Customer support is very good but if you want support and you don't have SNS switches as well, the complete solution is not there. Sometimes Huawei support doesn't extend to that. For other products they generally ask you to contact other principals. I don't think Huawei isselling their SNS switches anymore.

We struggle a bit with technical support with the language barrier. 

So far we never had to call support. We currently have a contract who is available 24 hours a day with four hours response time. But as we haven't used it before, I don't know if it's really good or not.

Unfortunately (or not), I've never had to interface with it, not even for an initial setup. It's really easy to implement in any existing environment.

Huawei technical support was not needed to fix production issues. But I got in touch with them once, and it wasn't very good because we did not get the solution. They were pushing us to embed it, which didn't work for our use case.

The technical support is okay. It depends on whether you are asking the right questions. If you do then you get the right answers, but when the team is asking something that is not straight, then you won't solve the problem right away.

During installation, we did need to ask for help from Huawei's managers and technical partners. They responded very quickly.

I've had experience with support. In fact, even for this type of solution, hyperconverged, we took the product support that is standard. In fact, the alerts go to us and they also go to Huawei support because it's a critical system for us. We sometimes have Huawei contacting us to say we got something even before we contact them. This is good. Support has been good.

Technical support could be a problem. We have no big problem with the storage, but we do have problems sometimes. I have Huawei service with my license. In our country, there is no support center and generally, the support center is in China. Sometimes there are language barriers.

Could improve. There is a lot of documentation, fairly complete, but the technical assistant in my experience could improve.

The technical support has been a let down for us. It's something the company has to work on. We haven't been satisfied with their level of service.