HubSpot CRM Room for Improvement

VikasAgarwal - PeerSpot reviewer
CTO and Managing Director at Naks Digital Consulting

There is room for improvement in pricing. The pricing strategy that they have is way too clever. 

In future releases, I would like to see the API rate limits increased. I would like to see it off-limits.

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Greg Jacob - PeerSpot reviewer
Executive Consultant at Gemini Solutions Group

I don't know what the tool was like for the back end, but for whatever I used it for, it was fine.

From the perspective of continuous improvements needed in the product, I would want the tool to be able to pull out more information about clients. I used LinkedIn integrations, in which there was a way to put in a domain name, and it automatically could pull in known contacts from ZoomInfo and LinkedIn. I think you could import the details of clients with the tool and grab the person you want from LinkedIn. If HubSpot CRM could provide recommendations for the people operating in different functions in the companies my organization is in touch with presently, after which you can sort of segregate it into good information or bad information, then it would be great.

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Andrew Royal - PeerSpot reviewer
Founder at Full Stack RevOps

The scoring functionality in Salesforce is better. HubSpot CRM could improve its scoring feature to help in the seamless handoff to sales. 

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Buyer's Guide
HubSpot CRM
March 2024
Learn what your peers think about HubSpot CRM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
CB
Engineering Consltant at a computer software company with 51-200 employees

The only thing that was tough was that the functionality was very dependent on the licensing level. So there were many things I wanted to do, but then I'd have to add on different licenses or purchase different add-ons.  

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Howard Travers - PeerSpot reviewer
Head of Technology Alliances at Solidatus

HubSpot CRM should include better scanning of business cards and getting content in. When you get automatic updates, the solution doesn't always take you to the right place to find where to fix things.

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RahulVal - PeerSpot reviewer
Sr. Lead (Sales Support) - Intelligent Automation at UST Global

The one area they need to fix is adding the lead source. Despite adding a lead source, I still get reminder emails and find the space empty, only to add it once again. This is becoming irritating. This issue couldn't be resolved despite our IT team trying to fix it.

They need better UX or templates to change the mood or the look and feel. Adding details all day every week can be boring. Themes can help fix the mood.

Apart from the above improvements, I don't find any other areas to improve in the next release.

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AM
Security Solutions Manager at a tech services company with 11-50 employees

The mobile application for HubSpot CRM could improve. There are a lot of weaknesses and limitations. Salesforce.com's mobile application is much better.

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Naresh Reddy - PeerSpot reviewer
Enterprise Solutions Architect at OORWIN LABS INC

There is no option to remove duplicate constant contacts. They are not restricting duplicates. When we want to remove them, we need to remove them manually one by one by maxing one and adding another duplicate. There is no option to remove bulk duplicate records in HubSpot. To do this, I have taken on Dedupely. This is a HubSpot marketplace application where I pay this amount to remove bulk records. By using that third-party marketplace API, I remove unwanted or Constant Contacts from my HubSpot, however, I shouldn't need an app to do it.

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Christophe Derdeyn - PeerSpot reviewer
Partner delaware Singapore at delaware Singapore

We had a problem with the tool’s stability once.

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ShmulikDavar - PeerSpot reviewer
Member Of The Board Of Advisors at Medint

HubSpot CRM could improve by combining additional functions within the organization, such as operations because it's heavily focused on sales and marketing. This makes sense since that is what it is for, but if had integrations with other solutions or additional dashboards that would be good.

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SV
Support Associate - Remote at ConfidentialConfidential

There were instances when we experienced occasional downtime with it. In such situations, we reported the issues we encountered and both, the developer and support teams, actively addressed these reports and worked on resolving them. Certain stability issues could be automatically addressed through automation measures that would ensure absolute stability.

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Nilanjana Dey - PeerSpot reviewer
Content Marketing Strategist at Niswey

They have different versions of the product: starter, pro, and enterprise. Maybe the starter version could include a few more features that are available in the higher versions. 

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JO
Sales Operations and Enablement Manager at a consultancy with 1-10 employees

HubSpot is best suited for companies that are content-rich and have a multichannel approach to lead generation. For those who still depend largely on outbound, a sales engagement solution like Reply.io or Salesloft would be an ideal companion. 

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Aqib Afzal - PeerSpot reviewer
Director of Sales at Inserito Technologies

So far, I don't see anything that needs to be improved. Sometimes it glitches, yet it's rare. 

Obviously, with every product and solution, there are always areas for improvement. That said, from my usability perspective, I don't see anything as of now which needs any kind of improvement since it's serving what we need, our use cases. 

The marketing aspect is pretty good. From a sales perspective, managing the contacts, creating tasks, logging calls, logging meetings, and emailing them, is all connected directly through Office 365 or even Google Workspace. Therefore, I don't see anything which is needed as of now. Invoices were the thing we were thinking should be part of the solution, and that's been added now.

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Kauthar Yakub - PeerSpot reviewer
Program Manager at Tereta

Right now, HubSpot CRM fills my needs. The solution is good for marketing, and you can schedule when you want your ads and your emails to be sent out to your clients. You can track your client pipeline, you can see who viewed your messages and who hasn't, etc. I feel that HubSpot CRM is adequate for my need, but if the solution has the functionality of not needing to input your password every single time you log into the platform, then that would make it better. If that could be incorporated into the new version of HubSpot CRM, then the solution would go a long way.

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Sergiy Ustenko - PeerSpot reviewer
Marketing Manager at Idealsoft

HubSpot CRM integrations could be improved. I'd also like to see better pricing for the paid version of this software.

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StefanoDel Gobbo - PeerSpot reviewer
IT Manager at a manufacturing company with 51-200 employees

HubSpot CRM could be flexible and customizable.

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Farrukh Hanif - PeerSpot reviewer
CEO at DEFQON SOLUTIONS

This solution could be easier to use. You really have to be hands on in the beginning as its an in depth solution. It takes some time to learn how it works before you can start using it.

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WW
Owner at Lucracorp

The product's free version could have more integration and automation options. We must be able to connect it to other social media platforms.

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Preetha Shree - PeerSpot reviewer
Brand Content Marketer at a computer software company with 501-1,000 employees

HubSpot CRM could improve in integration with other solutions.

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SeanLord - PeerSpot reviewer
Sales Director at a manufacturing company with 11-50 employees

All the features of HubSpot CRM are not buddled together, you need to purchase different modules to have a complete solution.

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RC
Client Manager at a tech services company with 1,001-5,000 employees

We need a lot more information. Right now, we'd like to ask more questions, and it is not available. We wanted to discover a list of clients that spend an average amount with us, and we just don't have that answer at this time. There just aren't enough answers being provided for the questions we have, and that's a real downside.

The initial setup was difficult, and we are still doing configurations. 

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Arifin-Ritonga - PeerSpot reviewer
Senior Consultant at IIJ Singapore

The initial setup could be faster as it currently takes a lot of time.

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MC
Partner Lead at a tech vendor with 10,001+ employees

I don't see anything that I don't like. 

At times there are too many things. Based on different people's profiles. When you put too many things in a solution, it can become very clumsy. When there are too many things, too many updates, and too many notes for a single deal, case, or customer, it becomes difficult to manage everything at the same time.

I would prefer it to be easier to manage, or a bit simpler, with fewer options. It's nice to have so many options, but for some clients, having so many options may not be necessary, they can just customize accordingly.

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William Fernandes - PeerSpot reviewer
VP - Cloud & DevSecOps at LSS

HubSpot CRM could improve by reducing the price.

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RG
Vice President Int’l at a computer software company with 201-500 employees

The solution's email capabilities could be improved. While these do exist, there are other platforms which offer much more robust capabilities when it comes to emailing.

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ST
Partner at a financial services firm with 51-200 employees

The product is not very scalable. Improvement depends on which products we are comparing it with. When compared with enterprise-level CRMs, there can be some improvements.

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CS
Marketing Manager at a tech vendor with 11-50 employees

It will make it easier for us to automate if HubSpot would put in a little bit of work on the properties.

We have some small challenges when some aspects need to be manually created.

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AB
Customer Solution Executive at a tech services company with 51-200 employees

An area to be improved in HubSpot CRM is its customization capabilities. They started to roll out custom objects recently, but it's only available for the enterprise license or the highest license, and you're not able to customize the guest script. When you compare this solution to Salesforce, e.g. I always compare everything to Salesforce, HubSpot CRM is becoming more customizable, but it's not at the level of Salesforce yet.

Customization is the biggest downgrade of the tool, because the rest of the functionalities are there, e.g. the UI is there. Hubspot is a SaaS company, so updates are instantaneous, and everything else works pretty, pretty great.

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AmilaDantanarayana - PeerSpot reviewer
Presales manager at Mitra Innovation

This solution could be improved if it offered more opportunity to customize how it is used, including adding different rules. 

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AH
CBDO at Rainex

I cannot upload a long recorded Zoom conversation to HubSpot. I have had some difficulties with HubSpot CRM concerning duplicating contact and pipeline sales. HubSpot CRM's user interface should be made easier.

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MM
IT Manager

The pricing could improve.

You must be completely thorough with the product.

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IB
Business Development Manager at a computer software company with 51-200 employees

In HubSpot CRM there are many subscription models. Some things are limited compared to the subscription models. For example, I cannot track all the tasks that I have in CRM at once. I need to click on the specific deal to see what the task is. This could improve in the future.

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Prince Barai - PeerSpot reviewer
Back End Developer at Agnos Inc.

Logging in and doing things in the solution's main interface is a bit complex. The solution's user interface can be simpler with features that are easy to navigate. I have faced a few difficulties while managing contacts, and the solution has a few bugs. The technical support of the solution could be improved because their response time is slow.

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Buyer's Guide
HubSpot CRM
March 2024
Learn what your peers think about HubSpot CRM. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.