Hyland OnBase Pros and Cons

Hyland OnBase Pros

AR
Technical Manager at a tech services company with 51-200 employees
OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year.
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MG
Business Consultant at a computer software company
I like the cloud and its integrability.
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Hyland OnBase Cons

AR
Technical Manager at a tech services company with 51-200 employees
For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions.
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MG
Business Consultant at a computer software company
The look and feel could be better. The integration with the user could be better. It could also be more user-friendly.
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