I would rate the support for this solution a seven out of ten. 

Hyland OnBase's support is good but you need to pay extra for premium support. It can be cumbersome to track the right person. 

I've never escalated issues to technical support.

Their technical support is quite good. We get support 24 hours and 365 days a year. It never stops. They are working even during the United States holidays. They have support even on those days.

Technical support is good. Like any vendor, you need to put some pressure on them occasionally.

Technical support is excellent.

Technical support provides excellent service.