Hyper-V Customer Service and Support
KE
Kevin Ewing
IT Director at HOMELAND TECHNOLOGY GROUP, LLC
I've never had to deal with their technical support. Everything has gone smoothly with Hyper-V. When I had a few minor issues, I was able to find solutions on the Microsoft forum.
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Benjamin Mpolokoso
Manager ICT at NJIT
We reach out to a consultant for technical support. We do not use Microsoft’s technical support.
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Tommy Myo Min Aung
Senior System Engineer at Vantage Drilling
The support is very good.
View full review »Buyer's Guide
Hyper-V
March 2024
Learn what your peers think about Hyper-V. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
767,847 professionals have used our research since 2012.
EU
Eloho-Unufe
IT infrastructure lead at 0
The response from Hyper-V support is great. It was quick and helpful because I received a step-by-step breakdown with links to Microsoft documentation for further clarification. Additionally, they offered assistance via a call if needed.
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Maged Elmasry
Help Desk Specialist at SESCO Trans
The solution's technical support is the best.
Mohidul Islam
System Administrator at Flora Limited
We have used technical support in the past without issue.
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AANKITGUPTAA
Consultant at Pi DATACENTERS
We do not need to take general support from Microsoft. It's not a very complex product. We can troubleshoot ourselves.
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MichaelHarvey
Solutions Architect at a tech services company with 1,001-5,000 employees
I rate the technical support an eight out of ten since it is embedded with Microsoft support. So, their support is okay.
View full review »RD
RameshDasari
IT Manager at a tech services company with 10,001+ employees
The support is not excellent, but it is very good. It could be improved.
View full review »TJ
TJ1
System admin at Riyad Bank
I appreciate the technical support as it is prompt and highly efficient.
View full review »FM
Fred M.
Consultant at a hospitality company with 1-10 employees
I think their support is quite good. I had the opportunity to open a few tickets with them and was satisfied.
View full review »JK
Joseph Kobe
CEO at ICES International
I've never had an issue with Hyper-V where I needed to ask for support. I can resolve most issues myself.
View full review »WG
Reviewer1961
Works at a non-profit with 10,001+ employees
We infrequently have a need for technical support help.
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NaveenA
Materials Engineer at HCL Technologies
Hyper-V's technical support is good - they're responsive and sort cases based on criticality and category, so they get dealt with quickly and by the correct team. The only thing I didn't like was that we had to send them log collections from our data center to review.
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Shashika Rathnayaka
Technical Manager at OAK integrated System Pvt Ltd
Technical support has been a bit slow for us. Sometimes, due to regional time changes, there are issues. Therefore, when I raise a ticket for an issue, it takes time. We are in Sri Lanka, and there is no regional support here. We'd like them to have more regional support.
SA
Shahzad-Ahmed
Engineer, System Admin at ebm
Technical support was good. We didn't require Hyper-V technical support, but we have some issues with our Exchange online and email. So, for that, we opened a ticket with Microsoft, and they provided us with good and excellent support.
View full review »MC
MichelCalle
Engineer at SIP
The support is good, however, it is expensive.
There's a lot of documentation and experience in the market. With some time and experience, you can manage alone. That said, for some problems, support is required. And the support is expensive.
View full review »LL
Liam Lynch
Owner at a tech services company with 51-200 employees
I never had to use Hyper-V technical support from Microsoft. It has been pretty stable.
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Mohamed -Adel
IT Specialist at IPIC
The technical support is moderate.
View full review »AK
Alan Kuo
Project Engineer at ASE Group Global
Microsoft's technical support is very good. Their team is very responsive and kind. We're more than satisfied with the level of service they provide. They're excellent.
View full review »IJ
reviewer1647333
Works at a university with 1,001-5,000 employees
The technical support is the best.
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Ali Yazıcı
IT Service Manager at Kuveyt Turk Participation Bank
The technical support is good but it could improve by being faster.
View full review »JJ
reviewer1613121
Test Environment Manager at a wireless company with 201-500 employees
We have pretty good in-house expertise, we haven't needed to reach out for actual technical support.
DO
David Oparinde
Managing Director with 51-200 employees
The in-house Microsoft specialists will attempt to resolve any issues we are facing and if they are not able to do it, we escalate to the head office. If the head office is not able to do assist with a resolution, then they escalate to Microsoft for the final support. The Microsoft support has been very good and this is why we are still with Microsoft.
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it_user326982
Service Manager at a tech services company with 51-200 employees
Technical support is 10/10. Well, it’s a Microsoft product, so the level of support has been great.
View full review »AA
Aws Al-Dabbagh
IT Manager at a tech vendor with 51-200 employees
We haven't contacted Microsoft for support. We've worked with several Microsoft partners for support and they were responsive. However, we haven't reached out to Microsoft directly.
There is good documentation from Microsoft and this can help with troubleshooting as well.
Windows support in general is available online. It's as easy as Googling the issue that you have and you'll readily find solutions. It's not complicated. That part is positive. Other solutions are either too complicated or not very popular. In other products, if you need any support, you must either contact the vendor themselves or look for professional support.
View full review »it_user327432
Technical Support Specialist at PCMS Datafit
Technical support is very limited. Knowledge-base articles on TechNet and public forums are all that is really available.
View full review »KS
Kirandas S
Technical Head ESG at Technoline Systems & Services
I have used the support one or two times for post-implementations and they're very helpful and skilled.
View full review »SA
Syed Nouman Ali Rizvi
System Admin at Institute of Space Technology (IST)
Microsoft support is good.
View full review »ZA
reviewer294312
IT Infrastructure at a real estate/law firm with 1,001-5,000 employees
In my experience, support is normal. If I were to rate them, I would give them an eight out of ten.
When you contact technical support, you will speak with a level one representative, who has less knowledge than level two and level three representatives.
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Ligor Medina
Technology Solutions Manager at KdmConsulting
We have not had any issues that we would need to contact the support.
View full review »KS
reviewer1625112
Manager IT at a computer software company with 11-50 employees
We've had so many issues, however, we didn't really ask for help from Microsoft. We mostly did a lot of googling and worked to figure things out on our end.
View full review »it_user203934
Systems Engineer at a financial services firm with 1,001-5,000 employees
Customer Service:
5/10.
Technical Support:It's 5/10 as it is like a lotto, you never know who you will get on other side. Sometimes you get an expert, and sometimes you get a beginner.
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Muzamil Yakub
Chief Executive Officer at Infoview Limited
I haven't used Microsoft's technical support much.
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Benjamin Bodenehim
Chief Technology Officer at a healthcare company with 501-1,000 employees
Microsoft tech support is horrible.
View full review »SK
Saad Khoudali
System Administrator at Confidential
The support for this solution is mostly good; they are reactive and always solve small issues. However, we have had some problems with more complicated issues taking a long time to be fixed.
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Sajith Kalinga
Senior System Engineer at avian Technologies (pvt) ltd
Technical support with Microsoft is crazy because we never get it. If I'm having some issues with Microsoft, opening up a ticket is very difficult even though we have it in Sri Lanka. Even from there, we cannot get the technical support for the marketing stuff. They will give us support, but it's not easy to open up a ticket and get that technical support for the technical stuff. Right now, the best support we can get is from Google.
View full review »MD
Reviewer4901
IT Executive at a transportation company with 501-1,000 employees
I never had the need to contact technical support.
View full review »it_user79785
Director of IT with 51-200 employees
Customer Service: Good.Technical Support: Average. I say that as my experience with MSFT Support in general has proven to be hit-or-miss with the first-level support. The second-level support is much better and I haven’t had to go beyond them for solutions.
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TC
reviewer1109874
Solutions Specialist at a computer software company with 10,001+ employees
The technical support is good because there are a lot of administrators out there in the market who are well-versed in Microsoft technologies.
View full review »SK
SivaKumar1
Chief, Gastroenterology & Hepatology, Digestive Disease Institute at a government with 201-500 employees
We rely on Microsoft inputs for Hyper-V, at times it is a bit difficult to get the information that we want.
View full review »MY
MINBALEYENEW
Works at a non-tech company with 10,001+ employees
Customer support for Hyper-V is good. I would rate the support a four out of five.
View full review »SK
Shams K
Vmware Administrator at Intertech
Some of my customers have software assurance from Microsoft, but those who don't have to pay if they need technical assistance. Microsoft Azure has support, but if a customer has deployed the infrastructure on-premises and they don't have software assurance, they will have a problem getting support from Microsoft.
View full review »MO
Michael Ogunlade
Head of enterprise systems at Fidelity Bank Plc
The support with Microsoft is great.
View full review »OR
O'Neil Robinson
Manager, Information Technology at a financial services firm with 201-500 employees
The support could be better.
View full review »MD
Madhura Direckze
Technical Account Manager at a tech services company with 201-500 employees
The support from Microsoft is good.
View full review »AD
A.J. DiLorenzo
Senior Systems Administrator at Privia Health
I do not have experience with the technical support. I usually research the answers myself and fix any pending issues.
View full review »AC
Reviewer5227
System Administrator at a tech services company with 10,001+ employees
We haven't had a need for technical support.
View full review »AO
reviewer1260267
Senior System Administrator at a financial services firm with 1,001-5,000 employees
I am satisfied with technical support.
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reviewer1505493
Systems Engineer at a educational organization with 11-50 employees
I have not had much experience with technical support.
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Yogesh (Datamotive)
Founder at a tech company with 11-50 employees
I have not personally been in contact with technical support.
View full review »it_user345411
IT Administrator at a tech services company with 51-200 employees
it_user474570
CEO at a tech services company with 51-200 employees
TN
Thendo Ndzimeni
Network Administrator at Automated Outsourcing services
The technical support from Microsoft is good and they're able to easily assist you.
View full review »it_user747783
Technology Systems Analyst with 1-10 employees
It's the luck of the draw. It's been as low as a three and as high as an eight out of 10.
View full review »NT
reviewer1019193
Founder at a non-profit with 1-10 employees
The support from Microsoft is very slow.
View full review »ST
reviewer1455690
Founder at a retailer with 1-10 employees
I have not contacted technical support.
View full review »YE
Youssef EL HADJ
System and Network Administrator at a tech vendor with 11-50 employees
We have not needed technical support.
View full review »it_user683457
Systems Architect at a media company with 1,001-5,000 employees
DB
reviewer849252
System Architect at a tech services company with 11-50 employees
We have not used technical support.
View full review »Buyer's Guide
Hyper-V
March 2024
Learn what your peers think about Hyper-V. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
767,847 professionals have used our research since 2012.
Buyer's Guide
Download our free Hyper-V Report and get advice and tips from experienced pros
sharing their opinions.
Updated: March 2024
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