IBM API Connect Customer Service and Technical Support

AITsolution56
AIT Solution Manager at a retailer with 10,001+ employees
We've had no hassles with IBM when it comes to technical support. Whenever I log a PMR, they respond. In one instance they actually drove a guy in from their site to come and do a site visit. In another case they flew a guy in from Germany. They know that they have us as a customer and that's why they provide us with good support. View full review »
Oladipupo-Aina
Developer at a financial services firm with 1,001-5,000 employees
In our country, there are regulations that don't allow us to really engage and that requires us to go through a proxy to IBM. I can't evaluate their technical support since I have never used them. View full review »
Shiri Traum
Open API Consultant at a tech services company with 11-50 employees
I've found technical support to be very good. View full review »
Find out what your peers are saying about IBM, Google, CA (A Broadcom Company) and others in API Management. Updated: October 2019.
377,264 professionals have used our research since 2012.
Vijay Kattula
Director at a tech services company with 51-200 employees
Technical support is very good, helpful. View full review »
SenITops67
Senior IT Operations Engineer at a retailer with 1,001-5,000 employees
Technical support is okay. I had to call once for billing. We also had a connection issue. They didn't answer very quickly unfortunately. View full review »
Find out what your peers are saying about IBM, Google, CA (A Broadcom Company) and others in API Management. Updated: October 2019.
377,264 professionals have used our research since 2012.
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