IBM B2B Integrator Customer Service and Technical Support

Manish Vijayvergiya
Dev Manager at a healthcare company with 10,001+ employees
For my company, I would say the technical support is about 9/10. The only hesitation I have is the inability for IBM to understand the customer's need, and improve their product. Our requests were not responded to in a timely manner and the announcement was not done the way ABC would have benefited from it. But the majority of our concerns were addressed on time. View full review »

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